SKY NAILS & SPA has garnered positive sentiment overall among customers, particularly for its nail services and customer service. Patrons praise the quality of work, the salon's professionalism, and its capacity to offer a personalized and attentive service. The staff's expertise, notably individuals like Kevin and Amber, have been commended for consistently delivering high-level nail art and ensuring customers' style preferences are met. The salon's environment is viewed as enjoyable with commendable customer care elements such as offering a drink and engaging in good conversation. However, concerns have been noted regarding service consistency and attention to detail. Instances of rushed services, mishandling of nail soak-offs, and inadequate post-service care, which have resulted in customers' dissatisfaction, point towards occasional operational gaps. These isolated experiences of expedited services and subpar outcomes have impinged upon its reputation, foreshadowing an area that requires improvement to maintain the salon's otherwise strong standing.