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Skin Matters Reviews Summary

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Spas | Atlanta, GA

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4279 Roswell Rd NE #601A, Atlanta, GA 30342, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Skin Matters?

As of Jun 18, 2024, 309 customers have reviewed this business and rated it 3.5 Star out of 5. Trustguide conducted an in-depth analysis of Skin Matters's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

very pleasant experience

highly recommended

amazing

easy to get my appointments done

love my results

unprofessional after this message

I honestly don’t see a difference

so rude

disastrous

really rude

cancelled my appointments

saline injected directly

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 18, 2024
Last updated
June 18, 2024

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Skin Matters's customer reviews analysis

Evaluating the overall reputation of Skin Matters Med based on recent reviews indicates a mixed customer experience. There are positive testimonials highlighting pleasant experiences with injectables, praising the knowledge and kindness of staff like Dani, and appreciation for the services provided by technicians like Leah. Clients have noted improvements and satisfaction with their treatments, including Dysport injections and Botox, citing natural-looking results and youthful appearances. Efficiency in scheduling appointments has also been commended. However, there are significant grievances reported regarding laser hair removal treatments. Dissatisfaction with the lack of results, contrasted with experiences at other clinics, has been a common concern. Customers have suggested that treatments here may require an unexpectedly high number of sessions, raising questions about the efficacy. Negative encounters with customer service, specifically perceived rudeness and dismissiveness when addressing concerns, have been cited. Allegations of unprofessionalism and problematic practices, like cancellation of appointments and contentious interactions with the owner over service quality and accountability, cast a shadow over the business's reputation. These contrasting experiences suggest a need for standardization in service quality across various offerings and enhancements in customer relations.

Positive Feedback

Positive aspects of customer feedback for Skin Matters Med chiefly include satisfaction with injectable treatments, with Dysport and Botox services being frequently praised for producing noticeable and natural-looking results. The skills and demeanor of certain staff members, such as Dani and Leah, are often commended, contributing to an overall positive and enjoyable treatment experience. Clients have also appreciated the easy booking process and efficient scheduling, with mentions of an upgraded support system that facilitates appointment management. Improvement in appearance, as confirmed by peers, and the friendly, supportive atmosphere created by staff are recurrent themes that enhance the positive aspects of the customer experience.

Concerns and Threads

Skin Matters Med has faced critical feedback on several fronts. Notably, there are recurring complaints about the ineffectiveness of the laser hair removal treatments, with customers drawing unfavorable comparisons to results obtained from other clinics. These reports raise concerns about the number of treatments needed and their overall value. Additionally, allegations of unprofessionalism, particularly in how the owner handles customer dissatisfaction and her team's performance, have been detrimental to the business's reputation. There have also been instances of rudeness encountered at the front desk and issues with appointment cancellations, which customers describe as indicating disregard for their time. Moreover, a serious accusation regarding the authenticity of Botox purchased through Groupon, along with claims of unethical booking practices, suggests a potential breach of trust that may dissuade prospective clients.

Frequently asked questions about Skin Matters

Are the injectable treatments at Skin Matters Med effective and safe?

According to a number of customer reviews, injectable treatments like Dysport and Botox at Skin Matters Med have been effective, yielding natural-looking results. Safety of the treatments is inferred from the positive outcomes and the presence of knowledgeable staff, but some reviews have raised concerns about the authenticity and efficacy of products. Prospective clients are advised to consult with the clinic for detailed information about their treatment options and the qualifications of the staff administering them.

How is the customer service at the Skin Matters Med clinic?

Customer service experiences at Skin Matters Med appear to vary. While some clients have reported pleasant and friendly interactions with staff, others have faced issues such as perceived rudeness, dismissed concerns, and unprofessional conduct. Communication with the owner, particularly regarding accountability, has also been highlighted as an area for improvement.

Should I be cautious about purchasing Skin Matters Med treatments through Groupon?

While Groupon can offer discounted treatments, there have been reports questioning the authenticity and effectiveness of treatments like Botox when purchased through such deals from Skin Matters Med. It is advisable to conduct thorough research and possibly consult with the clinic directly before proceeding with any discounted service offerings.

Recent customer reviews and testimonials for Skin Matters

Skin Matters
Francesca Foxx
4-Star
a month ago
I was a 1st timer on 4/20 and received Dysport injections. I had a very pleasant experience, I cant remember my techs name but she was so sweet and informative. I already see a difference and as days go on its getting better, as it should. I will be back!
Skin Matters
Gates McNeilly
4-Star
2 months ago
All the staff at Skin Matters is fantastic. Dani, who administers injectables, is very kind and knowledgeable about skincare and made my seasons pleasant and fun! Highly recommended!!
Skin Matters
Amy Nguyen
4-Star
4 months ago
— update after the owner messaged me- Honestly feel like the owner is unprofessional after this message from her. She blames her employee rather than taking accountability since she’s the one who hired them. I’ve done laser hair removal at NYAH med spa a few years ago and I saw results after the first treatment. So her telling me it’ll take 12-24treatments is false. After reading other reviews and seeing how she responds, I would avoid this place if you don’t want to waste time and money. —- I’ve had 5-6 laser hair removal treatments so far and I honestly don’t see a difference since starting. I’ve been to other places and the hairs thin out, fall out, and less come back after the first session. That hasn’t been the case. I was going to wait until my 8th session but I’m tired of driving up to get zapped with no results. I also got their Botox once and didn’t see any difference compared to my previous Botox from other clinics. Other reviews mention the Botox here isn’t effective so I don’t know where they’re getting their stuff.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of Skin Matters's customers had a positive experience.

Positive
40%
Neutral
0%
Negative
60%
More details
Skin Matters

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.5
/5
309
reviews
Excellent
Good
Average
Fair
Poor
More details

About Skin Matters

Spas
Skin Matters is Atlanta’s favorite Medical Spa. Our unique lasers offers offer remarkably effective laser hair removal. We also offer Skin tightening, Microneedling, injectables and weight loss services. Since opening 20+ years ago, we have performed over 1 million laser hair removal treatments. Our licensed Laser Practitioners have extensive experience in treating all skin types, but specifically darker skin clients. We also are a Training Facility. We offer certification classes for both Cosmetic Lasers and BOTOX and filler. We have the best prices in the entire Southeast of America. Some clients fly in for services from Charleston, Chicago, Mexico, and Jacksonville. Come let us become your one stop Med spa.
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