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Sheraton New York Times Square Hotel

Sheraton New York Times Square Hotel Reviews Summary

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Hotels | New York, NY

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811 7th Avenue, W 53rd St, New York, NY 10019, United States

Trustguide Rating

TrustScore®
A+
A
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Sheraton New York Times Square Hotel?

As of Mar 13, 2024, 9746 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Sheraton New York Times Square Hotel's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
January 9, 2024
Last updated
March 13, 2024

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Sheraton New York Times Square Hotel's customer reviews analysis

The overall reputation of Sheraton New York Times Square Hotel appears to be a mixture of praise for its location and event amenities but criticism concerning room quality and cleanliness. Guests frequently commend the strategic placement of the hotel in the heart of Times Square, providing easy access to local attractions, shops, and transit. The positive experiences are often linked to the hotel's exterior decorations, spacious event halls, organized gatherings, and courteous staff. However, there is a consistent trend of negative feedback highlighting uncleanliness in the rooms, outdated facilities, and issues with room readiness. The reviews suggest a disparity between the expectations set by the hotel's advertised four-star standard and the guests' actual experiences, with particular emphasis on room conditions that fall short in terms of cleanliness and modernity. The criticism tends to overshadow the positives, signaling an area for potential improvement for the hotel management in order to align the guest experience with the property's reputation and market positioning.

Positive Feedback

Positive aspects of customer feedback for the Sheraton New York Times Square Hotel center on the location's convenience and certain aspects of hospitality. Guests appreciate the hotel's proximity to Times Square, public transport, and city landmarks, which adds significant value to their stay. The event facilities receive praise for their grandeur and organization, especially for functions such as holiday parties and potential wedding venues. The aesthetic appeal of the hotel, with its festive decorations and expansive lobby, contributes to a welcoming ambiance. The staff's courteous and attentive nature is another commendable feature, as is the mention of quick elevator service. Additionally, some guests felt that despite the hotel's need for updates, their rooms were clean and the beds comfortable, indicating a satisfactory level of upkeep in certain areas.

Concerns and Threads

On the downside, customer feedback for Sheraton New York Times Square Hotel consistently points to negative experiences with room cleanliness and upkeeping. Guests have reported rooms being small, filthy, and outdated with issues such as dirty windows, dusty vents, moldy bathrooms, and stained towels. The lack of modern amenities such as microwaves and refrigerators, along with uncomfortable bedding, diminish guests' sense of comfort. Additionally, room temperatures being overly warm and a lack of efficient cooling amplify discomfort. The hotel's check-in process is sometimes described as inefficient and frustrating, exacerbated by what some perceive as a lack of sufficient staffing at the reception. These points of criticism paint a picture of a hotel that struggles to meet the expectations of cleanliness and modernity for a four-star establishment, which casts a shadow over the overall customer experience.

Frequently asked questions about Sheraton New York Times Square Hotel

Do rooms at Sheraton New York Times Square Hotel have modern amenities?

Some guests have reported that rooms may lack certain modern amenities such as microwaves, refrigerators, and up-to-date TVs. It's advisable to check with the hotel for specific amenity availability.

How is the cleanliness of the rooms at Sheraton New York Times Square Hotel?

While some guests found their rooms to be clean, there have been multiple reports of cleanliness issues, including dust, mold, and stains. Guests have expressed concerns that the room conditions do not meet the advertised four-star standard.

Is the Sheraton New York Times Square Hotel in a good location?

Yes, the hotel boasts a prime location in Manhattan, very close to Times Square, offering guests easy access to various attractions, dining, entertainment options, and public transportation.

Recent customer reviews and testimonials for Sheraton New York Times Square Hotel

Sheraton New York Times Square Hotel
Bianca L.
5-Star
a week ago on
The outside is beautifully decorated with flowers adorning the entrance over your head. The inside was also prettily decorated for the holidays. I went for a work holiday party so I didn't see a hotel room but the event hall was so grand and spacious. The food was delicious and from check-in to leaving the party, while hectic, it was all very organized. They even had attendants leading you to the hall and had a room dedicated to coat checks. I've always walked passed the Sheraton without a second thought, but I can see the appeal now. Also, even upon entering the lobby areas you can see how massive this place is, but there were many areas for people to gather and explore before even stepping out to Time Square. Overall, great location, is easy to get to from Queens, and the atmosphere, probably makes this great for a wedding venue as well. They did a good job of keeping the event secure and only for the guests invited. Again, it's also in Times Square so you're near everything and have instant access to many subway lines.
Sheraton New York Times Square Hotel
Wendy N
5-Star
a month ago on
The windows were FILTHY. I know that doesn't really matter, but it ruined whatever view we had. The room was small, but nice. The housekeeping staff did a great job, though they didn't come every day (maybe we stayed in the room too late?). I guess I'm just not a 4-star hotel kind of girl. I didn't like that we had to go out for breakfast. There was no microwave in the room, though they did bring an old beat up one for an extra $25 charge. The location, however, was fantastic. It was close to where the action is, and yet still managed to be quiet at night.
Sheraton New York Times Square Hotel
Adriana Ojeda
5-Star
2 days ago on
The stars given are only for the staff and the location. The staff were courteous and attentive. The location was convenient and managed to be quiet at night. The elevators were also super fast which was great. The rooms themselves were tiny and filthy. The vent was caked in dust, the bathtub had mold growing in the grout, the windows looked like they hadn’t been washed in years (could genuinely barely see the city view around us), the towels had stains and rips. Just awful. The bed was also horribly lumpy and the pillows were limp and filled with cotton balls?? Definitely not up to the four star standard they claim. Rooms: Embarrassing for Sheraton to have such dirty, outdated rooms, in New York City of all places! My heart goes out to it to all the international guests, especially, who now think this is the standard for American hotels…..
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Sheraton New York Times Square Hotel's customers had a positive experience.

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Sheraton New York Times Square Hotel

Overall Rating

TrustScore®
A+
A
B
C
D
F
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Overall Rating
4
/5
9746
reviews
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About Sheraton New York Times Square Hotel

Hotels

Genteel quarters in a polished hotel with a modern restaurant, a library bar & a cafe, plus a gym.

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