The overall reputation of Sheraton New York Times Square Hotel appears to be a mixture of praise for its location and event amenities but criticism concerning room quality and cleanliness. Guests frequently commend the strategic placement of the hotel in the heart of Times Square, providing easy access to local attractions, shops, and transit. The positive experiences are often linked to the hotel's exterior decorations, spacious event halls, organized gatherings, and courteous staff. However, there is a consistent trend of negative feedback highlighting uncleanliness in the rooms, outdated facilities, and issues with room readiness. The reviews suggest a disparity between the expectations set by the hotel's advertised four-star standard and the guests' actual experiences, with particular emphasis on room conditions that fall short in terms of cleanliness and modernity. The criticism tends to overshadow the positives, signaling an area for potential improvement for the hotel management in order to align the guest experience with the property's reputation and market positioning.
Positive aspects of customer feedback for the Sheraton New York Times Square Hotel center on the location's convenience and certain aspects of hospitality. Guests appreciate the hotel's proximity to Times Square, public transport, and city landmarks, which adds significant value to their stay. The event facilities receive praise for their grandeur and organization, especially for functions such as holiday parties and potential wedding venues. The aesthetic appeal of the hotel, with its festive decorations and expansive lobby, contributes to a welcoming ambiance. The staff's courteous and attentive nature is another commendable feature, as is the mention of quick elevator service. Additionally, some guests felt that despite the hotel's need for updates, their rooms were clean and the beds comfortable, indicating a satisfactory level of upkeep in certain areas.
On the downside, customer feedback for Sheraton New York Times Square Hotel consistently points to negative experiences with room cleanliness and upkeeping. Guests have reported rooms being small, filthy, and outdated with issues such as dirty windows, dusty vents, moldy bathrooms, and stained towels. The lack of modern amenities such as microwaves and refrigerators, along with uncomfortable bedding, diminish guests' sense of comfort. Additionally, room temperatures being overly warm and a lack of efficient cooling amplify discomfort. The hotel's check-in process is sometimes described as inefficient and frustrating, exacerbated by what some perceive as a lack of sufficient staffing at the reception. These points of criticism paint a picture of a hotel that struggles to meet the expectations of cleanliness and modernity for a four-star establishment, which casts a shadow over the overall customer experience.
Some guests have reported that rooms may lack certain modern amenities such as microwaves, refrigerators, and up-to-date TVs. It's advisable to check with the hotel for specific amenity availability.
While some guests found their rooms to be clean, there have been multiple reports of cleanliness issues, including dust, mold, and stains. Guests have expressed concerns that the room conditions do not meet the advertised four-star standard.
Yes, the hotel boasts a prime location in Manhattan, very close to Times Square, offering guests easy access to various attractions, dining, entertainment options, and public transportation.
Genteel quarters in a polished hotel with a modern restaurant, a library bar & a cafe, plus a gym.
