Sheraton New York Times Square Hotel Reviews

The overall reputation of Sheraton New York Times Square Hotel appears to be a mixture of praise for its location and event amenities but criticism concerning room quality and cleanliness. Guests frequently commend the strategic placement of the hotel in the heart of Times Square, providing easy access to local attractions, shops, and transit. The positive experiences are often linked to the hotel's exterior decorations, spacious event halls, organized gatherings, and courteous staff. However, there is a consistent trend of negative feedback highlighting uncleanliness in the rooms, outdated facilities, and issues with room readiness. The reviews suggest a disparity between the expectations set by the hotel's advertised four-star standard and the guests' actual experiences, with particular emphasis on room conditions that fall short in terms of cleanliness and modernity. The criticism tends to overshadow the positives, signaling an area for potential improvement for the hotel management in order to align the guest experience with the property's reputation and market positioning.

Genteel quarters in a polished hotel with a modern restaurant, a library bar & a cafe, plus a gym.