The overall reputation of Sheraton New York Times Square Hotel appears to be a mixture of praise for its location and event amenities but criticism concerning room quality and cleanliness. Guests frequently commend the strategic placement of the hotel in the heart of Times Square, providing easy access to local attractions, shops, and transit. The positive experiences are often linked to the hotel's exterior decorations, spacious event halls, organized gatherings, and courteous staff. However, there is a consistent trend of negative feedback highlighting uncleanliness in the rooms, outdated facilities, and issues with room readiness. The reviews suggest a disparity between the expectations set by the hotel's advertised four-star standard and the guests' actual experiences, with particular emphasis on room conditions that fall short in terms of cleanliness and modernity. The criticism tends to overshadow the positives, signaling an area for potential improvement for the hotel management in order to align the guest experience with the property's reputation and market positioning.
Some guests have reported that rooms may lack certain modern amenities such as microwaves, refrigerators, and up-to-date TVs. It's advisable to check with the hotel for specific amenity availability.
While some guests found their rooms to be clean, there have been multiple reports of cleanliness issues, including dust, mold, and stains. Guests have expressed concerns that the room conditions do not meet the advertised four-star standard.
Yes, the hotel boasts a prime location in Manhattan, very close to Times Square, offering guests easy access to various attractions, dining, entertainment options, and public transportation.
Genteel quarters in a polished hotel with a modern restaurant, a library bar & a cafe, plus a gym.
