The reputation of Sarasin Spa is predominantly positive, as evidenced by the majority of reviews, which praise the quality of massages, the professional and friendly demeanour of the staff, and the soothing atmosphere of the spa environment. Customers repeatedly highlight the effectiveness of the massages for pain relief and deep relaxation, describing transformative experiences and expressing a desire for repeat visits. Recurring positive motifs include the attentive and skilled masseuses, the relaxed ambiance, and the perceptible results following various types of massages. The negative feedback, while minimal, points to isolated incidents involving poor customer service, subpar facility maintenance, and problems with appointment management. These instances suggest areas that may require attention from the management to maintain the spa's high standing and to ensure a consistently excellent customer experience.