Featured review

As of Mar 24, 2024, 535 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Riviera Spa's customer reviews analysis

Riviera Spa - Uptown Knox Travis Walk appears to hold a positive reputation based on the contemporary customer reviews, which emphasize its serene atmosphere, quality services, and skilled personnel. The relaxation room, complimentary beverages, and friendly front desk staff contribute to a welcoming initial impression. Recurring commendations surface for the spa's practitioners, highlighting their expertise, the efficacy of their treatments, and their ability to educate clients on skincare and wellness. Notably, customers appreciate the combination of a relaxing environment with personalized attention and effective treatments. While the spa's ambiance generally receives high praise, there are suggestions for improving the relaxation room's atmosphere, notably the implementation of a 'no talking' policy to maintain tranquility.

Positive Feedback

Customers have frequently expressed high satisfaction with the overall experience at Riviera Spa. The complimentary services, such as parking and drinks, have added to the sense of luxury and care experienced by patrons. The skilled therapists and aestheticians, like Nya Holloway, Lauren, and James, receive specific praise for their exceptional services and attention to detail. The spa's tranquility and cleanliness contribute heavily to the positive reviews, fostering an environment conducive to relaxation and rejuvenation. The variety of treatments offered, including massages, facials, sensory deprivation tanks, and body wraps, cater to diverse wellness needs and have garnered consistent praise. Moreover, the staff's willingness to educate clients about maintaining their well-being post-visit is seen as a distinctive and valuable component of the service.

Concerns and Threads

Despite the overwhelmingly positive feedback, some areas for improvement at Riviera Spa have been indicated. One of the most notable suggestions includes implementing a 'no talking' rule in the relaxation room to preserve a quiet and peaceful atmosphere. While individual experiences with specific services largely reflect satisfaction, there is an implicit expectation in the reviews for consistently quiet relaxation spaces which could be better managed. However, given the scarcity of negative commentary, it is apparent that such issues are relatively minor and do not detract significantly from the overall favorable reputation of the spa.

Frequently asked questions about Riviera Spa

Does Riviera Spa offer any complimentary services?

Yes, Riviera Spa provides complimentary water, wine, or champagne, as well as free parking for their guests.

Are there any practitioners at Riviera Spa who come highly recommended?

Yes, several practitioners receive high praise in customer reviews, including Nya Holloway for massages, Lauren for facials, and James for skincare treatments. Booking treatments with these practitioners is recommended based on customer experiences.

Is there a quiet space available at Riviera Spa for relaxation before and after treatments?

Riviera Spa has a relaxation room for guests to use before and after treatments. While the room is designed for relaxation, some customers suggest that a 'no talking' rule could improve the quietude of the space.

Recent customer reviews and testimonials for Riviera Spa

Bee E

5-Star

3 weeks ago

I love this spa. There’s free parking and they have a nice relaxation room before your services that is usually very quiet and relaxing. I do wish they had a no talking rule in there as it can get loud if enough people are in there. Complimentary water, wine or champagne is provided. The ladies at reception are very friendly and make check in a very easy process. Nya Holloway makes me feel brand new each and every time. Highly recommend her for a massage. She is the real deal and will get every knot out each time. For facials I recommend Lauren. She is such a sweetheart and makes you feel truly pampered. She took the time to explain each step of what she was doing and educating me along the way. Her scalp massages are also 10/10.

John Butler

5-Star

a month ago

I just had a fantastic float / sensory deprivation tank experience at Riviera Spa in Uptown. This was my second visit, and it was even better than the first (ie even as the novelty wears off the experience gets better). It was cool feeling like I was just a floating mind. I was amazed at fleeting thoughts like shooting stars that you can't see with all the "noise" and light of the day and the normal barrage from the senses. The Spa itself is a treat, in a very ritzy part of town, with the looks and vibe and amenities to match. Great Zen room to relax in before and after. Comfortable room w the tank, shower to wash off before and after. The whole process is enjoyable. Clean and safe! Great fun! I highly recommend it. And grab a bite and drink at the "Butcher Shop" or one of the other local venues to add to the experience!

Adela Saucedo

5-Star

a month ago

I recently had the pleasure of visiting James at Riviera Spa for a skincare treatment, and the experience exceeded my expectations. From the moment I walked in, the atmosphere was calming, and the staff was welcoming. James demonstrated a deep understanding of skincare and took the time to assess my needs before customizing a treatment plan. Their expertise and attention to detail were evident throughout the entire session. The facial was not only relaxing but also targeted my specific concerns, leaving my skin refreshed and rejuvenated. What stood out most was Jame’s commitment to educating clients. They shared valuable insights into skincare routines and recommended personalized products, enhancing the overall experience. I highly recommend James for anyone seeking a knowledgeable and skilled aesthetician. The combination of a serene environment, personalized approach, and exceptional results make it a top-notch choice for skincare enthusiasts.

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Featured review

Riviera Spa's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Riviera Spa

Does Riviera Spa offer any complimentary services?

Are there any practitioners at Riviera Spa who come highly recommended?

Is there a quiet space available at Riviera Spa for relaxation before and after treatments?

Recent customer reviews and testimonials for Riviera Spa

Satisfaction Score

Overall Rating

About Riviera Spa