Repair 2 Fix Reviews Summary

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Mobile Phone Repair | Miami, FL

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7016 SW 87th Ave, Miami, FL 33173, United States

Trustguide Rating

TrustScore®
A+
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F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Repair 2 Fix?

As of Mar 31, 2024, 1058 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Repair 2 Fix's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 31, 2024
Last updated
March 31, 2024

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Repair 2 Fix's customer reviews analysis

The overall company reputation of Repair 2 Fix, based on the reviews provided, seems to be highly positive. Customers frequently praise the business for its exceptional service, citing examples such as quick repair times, friendliness, and useful information provided during their service tenure. The technicians, notably Gabe and Richie, are hailed for their expertise and courteous nature. A key factor contributing to the company's positive image is their pricing, which is often described as the 'best in town' and 'reasonable'. Another significant point of appreciation is their willingness to share knowledge with customers, as well as the convenience of quick turnarounds, often in less than 30 minutes. This indicates that the company values customer education and time efficiency. Moreover, the company is seen as a reliable alternative to official service providers like Apple, with instances of resolving issues deemed unrepairable by the latter. Despite the overwhelming positive feedback, a singular review raises concerns about the quality of parts and overall durability post-repair, suggesting that experiences may vary.

Positive Feedback

Customers have multiple positive perspectives on Repair 2 Fix, chief among them being the rapidity and convenience of services provided. The repair process is highly credited for being quicker than anticipated, some reporting completion within 10 to 15 minutes. Positive experiences extend to interactions with staff members like Gabe and Richie, who are commended for their professionalism and personable demeanor. The company gains further acclaim for offering competitive pricing, providing the 'best price in town'. Clear communication is another asset, with staff educating customers about different components such as SIM cards, batteries, and cameras. The cleanliness of the store and transparency of conducting repair work in front of customers build trust and enhance the service experience. Lastly, the ability to troubleshoot and effectively repair devices, which were otherwise considered unrepairable by official service providers, highlights a level of technical prowess that attracts recommendations.

Concerns and Threads

While the collective feedback is favorable, there is notable criticism targeting the quality of parts used in repairs. A key issue highlighted in a negative review is the durability of the replacement parts. It is mentioned that the parts used, particularly for an iPhone, failed soon after the repair was completed, leading to black screens and accelerated battery drainage. Furthermore, the customer expresses dissatisfaction with the fragility of the newly installed components, as they quickly encountered cracked screens despite having protective casings. This points to a potential inconsistency in part quality or the precision of the repair work. Additionally, the fact that the store's warranty did not cover damage from a minor fall resulting from everyday usage could detract from the customers' repair experience. Concerns over having to pay again for repairs so soon after the initial service may affect confidence in the company's reliability and could undermine the largely positive sentiments.

Frequently asked questions about Repair 2 Fix

How quick is Repair 2 Fix's service for screen replacements?

Based on customer feedback, Repair 2 Fix offers a very fast service for screen replacements, often completing the job in under 30 minutes and in some cases as quickly as 10 to 15 minutes.

Are the prices offered by Repair 2 Fix competitive?

Yes, customers often mention that Repair 2 Fix offers the best prices in town and they are described as 'reasonable', suggesting that the company is competitive in its pricing.

What is the quality of the parts used by Repair 2 Fix for repairs?

Most reviews imply that customers are satisfied with the quality of the repairs. However, there have been isolated complaints about the durability of parts, suggesting that experiences with part quality may vary.

Recent customer reviews and testimonials for Repair 2 Fix

Repair 2 Fix
Steven
5-Star
2 weeks ago
Everyone is outstanding here and Gabe did a great job and timely repair. He provided simple instructions on how I should handled the new battery and the new screen looks fantastic. Thank you for such friendly and courteous services. Not to mention the best price in town!!!
Repair 2 Fix
Sora’e Speaks
5-Star
4 months ago
Thank you so much Gabe for fixing my iPhone 11 max pro! ✨ it works so well now! You guys also educated us on SIM cards/batteries/cameras and more! Would definitely recommend and come back!
Repair 2 Fix
Alex Gonzalez
5-Star
6 months ago
I recently dropped my phone while on vacation and it was shattered completely. I viewed different establishments on Yelp and Repair 2 Fix had the most reviews and not only that but the most 5 star reviews. I called to get an estimate on how much it would be and they were very helpful on the phone. They suggested to make an appointment and said they even had availability during the weekend. I made an appointment for Monday and they told me that the whole process would take less than 30 min. The check in process was very easy and everyone there is very helpful. They checked my phone to make sure that it was just my screen that was broken and not my camera or speaker or anything else. I appreciated how thorough they were on checking my phone. They fixed my screen and it took less than 15 minutes. Thank you to the Repair 2 Fix team for being so helpful and efficient.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Repair 2 Fix's customers had a positive experience.

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Repair 2 Fix

Overall Rating

TrustScore®
A+
A
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C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
1058
reviews
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About Repair 2 Fix

Mobile Phone Repair
Repair 2 Fix specializes in Fast, High Quality, Low Price iPhone and iPad repairs. We also work on laptops, PC's, game consoles, and all tablets and smartphones. We complete all repairs in front of our clients in the front of or store. Your device never needs to leave your line of sight.
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