Plantshed Reviews Summary

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Florists | New York, NY

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723 Amsterdam Ave, New York, NY 10025, United States

Trustguide Rating

TrustScore®
A+
A
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C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Plantshed?

As of Mar 13, 2024, 283 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Plantshed's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
January 15, 2024
Last updated
March 13, 2024

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Plantshed's customer reviews analysis

The overall reputation of PlantShed appears to be positive with customers particularly enjoying the unique combination of a coffee shop within a plant store. Reviews frequently praise the variety and quality of botanical offerings, such as fresh flowers, houseplants, and arrangements, coupled with consumables like coffee and pastries. Recurrent themes in the feedback are the originality and appeal of the drink menu, the freshness and aesthetic of the plant selections, and the quality of customer service. However, there is a mention of operational issues regarding outdoor storage and safety concerns. Overall, PlantShed is recommended for its products and service, with suggestions to maintain consistency and address the physical store set-up for enhanced customer experience and safety.

Positive Feedback

PlantShed receives remarkable feedback for its innovative and visually pleasing drink options, such as the multi-latte blends appreciated by customers. The quality and diversity of the flowering and plant products are repeatedly highlighted as key aspects of customer satisfaction. The shop's ambiance, which includes an outdoor seating area decorated with plants, contributes to a pleasant and relaxed customer experience. Patrons commend the store for exceptional service, noting employees' helpfulness, patience, and expertise. Special attention is given to custom arrangements and the longevity of their flowers. Extra perks like local artisan crafts and complimentary gifts further elevate the positive experience at PlantShed.

Concerns and Threads

Despite the high praise, PlantShed has several areas where it has received critical feedback. On the product side, a few customers have experienced diminished drink quality towards the end of the day, such as 'clumpy matchas.' Additionally, there is a singular concern regarding the outdoor shed, criticized for taking up excessive space and contributing to a series of car accidents, suggesting a need for reconsideration of its utility. Another isolated incident involved a mix-up with an order; however, it was resolved by the attentive staff. These issues, while few, highlight room for improvement in ensuring consistent product quality throughout the day and assessing the physical layout of the store for safety and customer convenience.

Frequently asked questions about Plantshed

Are the plants and flowers at PlantShed suitable for gifting purposes?

Yes, PlantShed offers a great selection of flowers and houseplants that are fit for gifting, as well as home decor. Customers can enjoy beautiful, expertly arranged flowers and plants that make perfect gifts.

Is there a variety of food and beverage options available at PlantShed?

PlantShed doubles as a coffee shop, providing a variety of inventive drinks, freshly baked goods, and local pastries, complimenting the overall shopping experience.

How does PlantShed address customer service issues?

PlantShed is praised for its customer service, with staff who are highlighted as being helpful and patient. In cases where there is a mix-up or issue with an order, staff members, such as Emily, have been reported to promptly address and rectify the situation to the satisfaction of customers.

Recent customer reviews and testimonials for Plantshed

Plantshed
Claudia de Lavalle
4-Star
a month ago
Excellent drinks 90% of the time. Sometimes not great at the end of the day- have had a few clumpy matchas when they are winding down for the day. Otherwise, love how inventive and beautiful drinks are here. Try the ginger matchai- a crazy combo of golden latte, chai latte and matcha latte. Oh and gorgeous flower arrangements and houseplants. Always lush and expertly arranged. Oh and Dog treats!!
Plantshed
A.L. Harris
4-Star
7 months ago
I was walking around the upper west side and stumbled into this amazing place. Part coffee shop part plant store. What a unique combination. The coffees good snd the bakery has fresh cookies and baked goods made from local suppliers. The plant shop is beautiful eith a nice selection of plants, orchids and fresh flowers. Nice pottery and local artisan crafts too. Grab a coffee and walk around, you'll be glad you did
Plantshed
Aaron Corbett
4-Star
8 months ago
PlantShed has a great selection of flowers and house plants fit for gifting and your home decor. It also doubles as a lovely coffee shop with a good pastry selection. I highly recommend this comfy place for a Sunday morning coffee visit or for anyone searching to develop their inner florist.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Plantshed's customers had a positive experience.

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Plantshed

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
283
reviews
Excellent
Good
Average
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Poor
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About Plantshed

Florists

Arrangements from an eco-minded florist with a sustainable greenhouse, plus gardening services.

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