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Peachtree Petals Reviews Summary

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Florists | Atlanta, GA

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1450 W Peachtree St NW, Atlanta, GA 30309, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Peachtree Petals?

As of Jul 15, 2024, 188 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Peachtree Petals's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 15, 2024
Last updated
July 15, 2024

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Peachtree Petals's customer reviews analysis

Evaluating Peachtree Petals based on recent customer feedback reveals an overall positive company reputation, with a particular emphasis on exceptional customer service and product quality. Customers repeatedly praise the staff for being responsive, as seen in the interactions regarding last-minute order changes or the addition of unexpected elements to their orders. The ability to meet tight delivery deadlines, including same-day delivery, stands out as a significant strength. However, there is a limited view of any negative aspects, as they are very rarely mentioned or are swiftly addressed by the company, such as the prompt resolution when an issue with flower longevity was raised. Consistent references to the beauty and longevity of the floral arrangements indicate a high level of satisfaction with the product itself.

Positive Feedback

Positive customer experiences with Peachtree Petals stem from rapid and reliable service, as highlighted by the expedient turnaround times for orders, occasionally within a few hours, and adherence to delivery schedules. The quality of the floral arrangements receives considerable commendation, with mentions of their beauty and longevity contributing to customer satisfaction and repeat business. Personalized and empathetic interactions, exemplified by tailored recommendations and respectful handling of sensitive occasions like funerals, depict a customer-centric approach. Additionally, customers appreciate the added value through the rewards program and competitive pricing, alongside the convenience of an easy-to-use online ordering system.

Concerns and Threads

Despite the predominance of positive feedback, there are isolated incidents that slightly tarnish the reputation of Peachtree Petals. One such instance involved a customer who received an arrangement with calla lilies that started to wilt earlier than expected. This example, however, also demonstrates the company's proactive customer service, as they replaced the entire arrangement, reinforcing their commitment to customer satisfaction. It is also worth noting that the reviews provided do not include any other distinctively negative experiences, thus preventing a comprehensive analysis of any recurring negative themes.

Frequently asked questions about Peachtree Petals

Can Peachtree Petals accommodate last-minute changes to an order?

Yes, Peachtree Petals is noted for their flexibility and customer service, often accommodating last-minute requests and adjustments to orders as best they can, but this may depend on the specific request and the timing.

Does Peachtree Petals offer same-day delivery?

Yes, Peachtree Petals can provide same-day delivery, especially in the metro Atlanta area, which is a service highlighted positively in multiple customer reviews for its efficiency.

How does Peachtree Petals address issues with their floral arrangements?

Peachtree Petals shows a strong commitment to customer satisfaction by responding promptly to issues, such as replacing arrangements if flowers do not last as long as expected, ensuring customers remain satisfied with their service.

Recent customer reviews and testimonials for Peachtree Petals

Peachtree Petals
Alanna S
5-Star
a month ago
I needed to order 2 dozen yellow roses for Employee Appreciation. I placed the order after business hours for next day pickup on a Saturday. I then realized I'd accidentally only ordered the 1 dozen bouquet. So the next morning, I spoke with Ryan at Peachtree Petals and asked if I could add another dozen yellow roses to my pickup order without delaying the pickup. Ryan was honest and told me that the remaining yellow roses weren't perfect. He allowed me to add 1 dozen red roses instead and the gift turned out even better than planned. Thanks to Ryan, we received 24 perfect roses instead of 12 perfect roses and 12 not-so-perfect. A dozen for love, and a dozen for friendship, because this employee is a beloved friend to all. Thank you, Peachtree Petals, this was a great experience and the roses are absolutely gorgeous!!
Peachtree Petals
Olivia M
5-Star
2 weeks ago
These were ordered and delivered within 2.5 hours in metro Atlanta! Beautiful job and so happy with them. They were a gift for my parents anniversary and I am happy I chose Peachtree Petals.
Peachtree Petals
isaaica reese
5-Star
4 months ago
I did a google search for a funeral spray for my mom the day of her viewing . This was one of the hardest things I needed to do . Peachtree Petals was one of the first choices that came up . When I tell you awesome customer service , they gave me advice on which selection would work best , and they delivered them the same day . I hate I can’t remember her name who took my order over the phone but she was so awesome!!! Amazing customer service. The spray was so beautiful and smelled so good . I would like to personally thank Peachtree Petals for the beautiful spray for my mother. My family thought they were so beautiful as well . If I ever need flowers for any occasion, Peachtree Petals will be my only call !!! One call that’s all . I want to thankyou from the bottom of my heart ❤️
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Peachtree Petals's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
Peachtree Petals

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
188
reviews
Excellent
Good
Average
Fair
Poor
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About Peachtree Petals

Florists
Bouquets, gift baskets & custom arrangements for special occasions, from weddings to funerals.
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