Featured review

As of Jul 15, 2024, 3571 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Mcshan Florist's customer reviews analysis

McShan Florist appears to maintain a very positive company reputation, informed by the overall customer experience which has been overwhelmingly favourable. Customers have praised various aspects of service, including the design and delivery of floral arrangements, the company's responsiveness, and the added value of receiving arrangement photos before delivery. The convenience and ease of the online purchasing process, coupled with detailed communication regarding the orders, has also contributed to customer satisfaction. Although the feedback is predominantly positive, there have been isolated instances where customers have noted deviations from requested color schemes or specifications - though such feedback still often comes with high ratings due to the overall quality of the product.

Positive Feedback

Reviews of McShan Florist consistently highlight several key positive customer experiences. Firstly, the artistry and quality of the floral arrangements receive high praise, with expressions of satisfaction for both personal and event-based orders, indicating that the company meets and often exceeds customer expectations. Secondly, the florist's attention to customer service, evident in offering detailed communication and the appreciated gesture of providing photos of arrangements pre-delivery, reflects a high level of customer care. The florist’s ability to execute customer visions for events like weddings and celebrations of life, as well as personal occasions, further cements their status as a reliable and top-tier service provider.

Concerns and Threads

Despite the strong positive sentiments, there are minor criticisms pertaining to McShan Florist. A key negative aspect noted by customers includes instances of misalignment between the ordered and delivered products, particularly regarding color and design specifications. Customers have indicated disappointment when floral arrangements did not strictly adhere to the requested color palette. This could represent a gap in ensuring the fulfillment team’s strict compliance with customer preferences, although these incidents appear to be relatively rare and are often overshadowed by the overall beauty of the delivered arrangements.

Frequently asked questions about Mcshan Florist

Can I see the actual floral arrangement before it is delivered?

Yes, McShan Florist provides a photo of the actual arrangement before delivery, allowing customers to see the completed product and ensuring satisfaction with the order.

Does McShan Florist offer detailed tracking for deliveries?

The company offers detailed communication post-purchase, including emails that describe the exact timing and location of deliveries, enhancing the customer’s peace of mind.

Is McShan Florist capable of accommodating specific color themes for events?

McShan Florist is generally able to accommodate specific color themes and design requests for various events, as evidenced by customer testimonials. However, there may be occasional exceptions, and it is advisable to discuss requirements directly with the florist to clarify feasibility.

Recent customer reviews and testimonials for Mcshan Florist

Cheryl Jones

5-Star

2 months ago

Beautiful! Thank you to the gifted artist that put this together. I loved the online process and responses from McShan. It was wonderful receiving a photo to see the actual arrangement. It was reassuring to receive the e-mail describing exactly when and where delivery was made. And on such short notice! Thank you again. As always McShan does not disappoint.

Vicki Lynn Cook

5-Star

a month ago

Have used McShan's for decades and they do not disappoint! I live in the neighborhood, so if I'm ordering for a very special occasion, I sometimes go in for advice and flower selection. The Mother's Day arrangement that I ordered for my church to especially honor my Mother who has just passed away a year ago, and all the mothers who have touched our lives, was incredible!! At the end of the service, when no one needed an arrangement that large, we divided the flowers and several ladies enjoyed them for a few days longer. Thank you, Lizbeth and designers!

Billie Danneen Dickerson (Queen Danneen)

5-Star

3 months ago

McShan Florist is the best! I order flowers a couple of times of year! This year I had my son's rehearsal dinner! Best flowers ever! I asked for them to be under stated! They even looked better than the flowers that the venue did for the wedding! MY NEW DAUGHTER IN LAW LOVED THEM!! That was my hope and dream! Best customer service at any business that I’ve ever worked with in the past.

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Mcshan Florist Reviews Summary

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What do customers say about Mcshan Florist?

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Featured review

Mcshan Florist's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Mcshan Florist

Can I see the actual floral arrangement before it is delivered?

Does McShan Florist offer detailed tracking for deliveries?

Is McShan Florist capable of accommodating specific color themes for events?

Recent customer reviews and testimonials for Mcshan Florist

Satisfaction Score

Overall Rating

About Mcshan Florist