Featured review

As of Mar 30, 2024, 442 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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One Spa's customer reviews analysis

Review analysis indicates One Spa possesses a generally positive reputation, with commendations on the friendly staff, range of facilities, and specific praise for the outdoor pool and quality of treatments. However, the company’s repute is somewhat marred by recurring themes of overcrowding and a notion that certain features do not justify the premium cost. The layout of saunas and the positioning of the outdoor pool are mentioned, alongside the presence of guests on their phones within relaxation areas, subtly detracting from a serene experience. Minor concerns are raised over the wellness of the staff, specifically referencing the reception staff standing all day. Cleanliness and a need for updates in some areas were also noted, hinting at some operational shortcomings that prevent a fully satisfactory experience.

Positive Feedback

Positive aspects of One Spa revolve mainly around the range and quality of amenities provided, with high praise for the luxurious and diverse selection of sauna rooms and the unique experience of the rooftop hydro pool. Therapeutic services are celebrated, with therapists like Vanessa and Emma receiving individual acknowledgments for their exemplary service, contributing to a rejuvenating and personalized experience. The cleanliness of the facilities also receives favorable mentions, enhancing the sense of comfort during visits. The inviting atmosphere, the high-quality products on offer, and the convenience of the spa’s location are also considered strong points, contributing to its reputation as one of the best in Edinburgh.

Concerns and Threads

The key negative feedback predominantly centers around the spa's value for money and visitor management. Reviews reflect a sentiment that the services rendered do not correspond with the high price point, with an experience worth roughly half of the charged rate. The customer experience is further compromised by overcrowding, leading to long wait times for amenities like the steam room and a crowded outdoor pool, which diminishes the spa's tranquil allure. Cleanliness concerns on busy days, along with specific criticisms regarding the need for refurbishment in areas such as the showers, illustrate room for improvement. The ill-considered design of a sauna with a glass wall facing a busy hallway and the distraction of mobile phone use in relaxation areas serve as additional detriments to the overall atmosphere.

Frequently asked questions about One Spa

What are the peak times at One Spa where overcrowding might be an issue?

Based on customer feedback, peak times at One Spa appear to include weekend days and Thursday afternoons. It is suggested to visit outside of these times for a less crowded experience.

Does One Spa offer personalized treatment options?

Yes, One Spa provides personalized treatments, with therapists taking the time to understand individual preferences and skin goals, as reflected in customer experiences.

Are there any plans for refurbishing parts of the spa that customers have noted need improvement?

Some customers have mentioned the need for updates, particularly in the shower areas. There are indications that refurbishments might be planned, but it would be advisable to contact One Spa directly for the most current information.

Recent customer reviews and testimonials for One Spa

Freya A

3-Star

a month ago

Friendly staff, feels clean. Sauna’s nice and big but glass walled onto busy hallway which isn’t very relaxing. Most of the other facilities - salt room, tepidarium, Laconium etc are a bit gimmicky and unremarkable. The outdoor pool was my favourite part but the view is a bit bleak. Felt really busy when we went, basically a queue for the steam room, hardly any room in the outdoor pool at 3pm on a Thursday. For £80 per person I’d say it wasn’t worth it, more of a £40 experience. Felt a bit let down as it was meant to be a big treat.

FATMA

3-Star

11 months ago

The one spa was very comfortable and relaxing, with a cozy and inviting atmosphere which added to the overall experience of my visit. The spa offers a range of high quality products that would leave you feel refreshed. One Spa at the Sheraton hotel is a great place to visit if you're looking for a luxurious and relaxing spa experience.

Brachet Julie

3-Star

5 months ago

Absolute phenomenal day with friends! We started with having lunch and bubbles in the hotel. The food and service was fantastic! We then went to One spa for a treatment. Vanessa was my therapist and she was brilliant, took all my preferences on board, got rid of all the knots in my back and had great chat which made things a lot less awkward. If you ever get a treatment there I would definitely recommend her. We then moved upstairs to the thermal pool, sauna and steam rooms. The whole experience was extremely relaxing which was needed after a hard week at work. The only thing a little off putting was the number of people on their phones in the sauna but nothing can really be done about this.

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One Spa Reviews Summary

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Featured review

One Spa's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about One Spa

What are the peak times at One Spa where overcrowding might be an issue?

Does One Spa offer personalized treatment options?

Are there any plans for refurbishing parts of the spa that customers have noted need improvement?

Recent customer reviews and testimonials for One Spa

Satisfaction Score

Overall Rating

About One Spa