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As of Apr 17, 2024, 260 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Mimosa Flowers's customer reviews analysis

Mimosa Flowers Manchester, operating under the name Venus Flowers, seems to garner predominantly positive feedback based on the customer reviews provided. The company's reputation is particularly underscored by creative and customized floral arrangements that are often described as exceeding expectations. Clients seem to be entranced by the quality and aesthetic appeal of the floral designs, which were even strong talking points at events such as weddings. The consistent themes from the reviews suggest that the company offers exceptional customer service, with frequent praises of effective communication, quick responses, and attentiveness to special requests. The implementation of multimedia feedback, such as sending videos of the bouquets before delivery, adds a personalized and appreciated touch to their customer experience. One review, however, does mention a minor flaw with the longevity of the flowers, which was quickly remedied by the company's proactive customer service.

Positive Feedback

Venus Flowers, referred to in the reviews, stands out for its exceptional customer experience and personalized service. One of the most lauded aspects is their attention to detail, tailoring arrangements to specific themes such as weddings and personal preferences as noted for color schemes. Their commitment to customer satisfaction is evidenced by their regular communication, from order confirmation to delivery updates, and particularly by providing multimedia insights such as videos of the finished products. The positive reports also note the timeliness of service, with flowers delivered promptly, sometimes within hours of ordering. Moreover, the quality of the flowers delivered is highlighted as being high, with recipients expressing delight over the arrangements received. The company's adaptability to feedback and willingness to go 'above and beyond,' demonstrated by follow-up services in response to any concerns, cements their reputation as a reliable and customer-centric florist.

Concerns and Threads

Although the reviews for Venus Flowers are overwhelmingly positive, there are isolated critiques that provide insight into areas that may require attention. One review pointed to the short-lived freshness of the flowers delivered, indicating they wilted sooner than expected. This particular feedback suggests that while the visual appeal and presentation met the client's standard, the longevity of the product did not fulfil the anticipated lifespan of high-quality blooms. However, it is important to note that the company took immediate action, exemplified by their offer of a complimentary bouquet and their exemplary communication, suggesting that such negative experiences are rare and addressed promptly with customer satisfaction in mind.

Frequently asked questions about Mimosa Flowers

Can I request custom color themes for my flower arrangements?

Yes, Venus Flowers does cater to custom requests. As seen in the provided reviews, customers have successfully requested specific color themes, such as pastel, blush, and white, and the florist has accommodated these preferences to the clients' satisfaction.

How fast can I expect delivery after placing an order?

Delivery times can be impressively swift, with instances of flowers being delivered within hours of the order being placed. However, it is recommended to check with Venus Flowers for their current delivery schedule and policies to ensure timely service.

Does Venus Flowers provide any assurances for the freshness of their flowers?

While there have been concerns about the longevity of the flowers, Venus Flowers appears to be committed to ensuring customer satisfaction, as shown by their quick response to remediate any reported issues with freshness by offering a fresh bouquet.

Recent customer reviews and testimonials for Mimosa Flowers

Kam Cheng (KamC)

5-Star

5 years ago

We had Venus Flowers do our floral arrangements for our wedding earlier this year and it was incredible to say the least (I may be biased of course!). We had some fairly good ideas of what we wanted from our wedding, but Ben took it to the next level. After one consultation it was clear that they had the passion and creativity to pull off the perfect floral arrangement for our wedding. We pretty much left them to it, and it was the best decision ever. Ben and his team managed to pull off floral arragements that you would only ever really see on instagram. The flowers became a strong talking point at our wedding as people marvelled at the Orchids hanging from the ceiling. The flowers were so high in quality that people struggled to see if they were real or not - all flowers were real fyi. Looking back at it now, I don't think we would of trusted anyone else with the wedding flowers. The entire team at Venus was very friendly, acommendatating (happy to do site visits etc) and whats more, they were on the same page with us in terms of what we expected to see with the flowers. Highly recommend these guys.

Gemma Thorn

5-Star

3 years ago

I ordered some flowers to cheer up a friend that wasn’t well. In the special request section I asked for the flowers to be pastel, blush and white which they listened to perfectly. The communication was excellent, they noted my order, confirmed the delivery and what was particularly lovely was that they emailed me a video of the bouquet before it was delivered. This allowed me to see exactly what had been created, which was not only beautiful but perfect for my friend. Thank you so much for the beautiful flowers and your excellent customer service. I had one happy recipient :) This is the only place I will order flowers from in Manchester from now on. X

Jessica Nadav-Weisfogel

5-Star

5 years ago

Second Update: I got a beautiful complimentary bouquet from Venus on Friday and, so far, they've lasted well. Thank you, Venus. A1 customer service!!! Updated: I have just had a gorgeous call from Venus offering to send me a fresh bouquet. I shall update again when I have received them (next Friday). I have say A1 customer service!!! Original post: Gorgeous flowers (and presentation) which must have cost a fortune but didn't last more than a couple of days. Really disappointing.

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Mimosa Flowers Reviews Summary

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Featured review

Mimosa Flowers's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Mimosa Flowers

Can I request custom color themes for my flower arrangements?

How fast can I expect delivery after placing an order?

Does Venus Flowers provide any assurances for the freshness of their flowers?

Recent customer reviews and testimonials for Mimosa Flowers

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