Update: I woke up the next morning with a chemical burn all over my face from being left with numbing cream on for too long. I recently moved from out of state and was looking for a new place to have work done on my skin. I wanted to get an Aerolase treatment because of the reviews online saying that it was a “worth it” procedure. After 30ish minutes of talking she convinced me to try Morpheus8 which my previous aesthetician had discouraged me from getting (mind you it’s got a 65% worth it on RealSelf and it’s also a more expensive procedure). She uses this app to try and manage a “membership”. By the grace of God it wasn’t working so we decided to just do the treatment today and worry about it later. She put the numbing cream on me and I told her that I “numb quickly and get red”. I asked her not to put the plastic over it but she told me it would be very painful if I did not numb sufficiently and put the plastic on my face and neck. She started numbing me at 3:22 (I remember because I looked at my phone when she said “one hour”). While I’m numbing several other clients come in and she leaves me to sit. While I’m waiting I keep telling her I’m numb and she keeps telling me a little longer is better. I’m pretty sure she was just having me wait because she was tending to other clients and didn’t think anything of me telling her several times I was numb. She looked at me and said my skin looked fine. Well, when I finally said enough is enough and had her take off the plastic at 5 pm, my face was huge and swollen. It was like big puffy red leather. I asked for a Benadryl. She had none. I left with a swollen face and skin that looked atrocious. She texted me later to check on me and told me she didn’t think it was “horrible”. My face is still numb and it’s (ironically) 8:22 as I write this. My concerns were ignored and I walked out of there with my skin looking worse than when I arrived. The pictures I attached do not really show just how bad it was but you’ll get the idea. I’m worried I might have a chemical burn since my skin is still very discolored.