Featured review

As of Jun 12, 2024, 385 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Link to verified review

Med Aesthetics Miami's customer reviews analysis

Med Aesthetics Miami exhibits a mixed company reputation based on the customer reviews provided. A significant number of reviewers express dissatisfaction with various aspects of the service, particularly regarding organizational issues with appointments and an unreliable booking system. Instances of customers being asked to wait due to missing appointment records and payments for sessions paid in advance have surfaced recurrently. Moreover, there are grave concerns tied to treatment effectiveness and potential adverse effects, such as a case of chemical burns following an Aerolase treatment recommendation, which deviated from the client's initial request. Contrarily, some patrons report a positive experience, noting the friendliness of the staff and successful treatment outcomes. The divide in customer feedback highlights an inconsistency in service delivery and customer experience management.

Positive Feedback

Among the feedback for Med Aesthetics Miami, several key positives stand out. The service level and professionalism of certain technicians receive praise, with some customers experiencing exceptional care and attention during treatments. Deals and pricing appear attractive and competitive, as evidenced by satisfaction with the value received. Furthermore, specific employees like Rosanna and Laura are acknowledged for their knowledge and effort in customer service, enhancing client satisfaction. Positive outcomes from treatments are also cited, with mentions of successful skin clear-up and visible improvements following sclerotherapy treatments. The rapport built by the friendliness of the staff has warranted recommendations from some customers.

Concerns and Threads

A critical analysis of the negative feedback reveals significant operational and service-related issues at Med Aesthetics Miami. Customers repeatedly mention organizational disarray, such as lost records and poorly managed appointment schedules, leading to unnecessary delays and frustration. Instances of machines not functioning when clients arrive further contribute to a perception of unreliability. There are troubling reports of treatment ineffectiveness, in some cases leading to unfortunate issues such as chemical burns and dissatisfaction with results like unresolved hair growth post-treatment. Additionally, some staff members, including the owner, provide subpar customer service, and there is skepticism about the credentials of practitioners and the legitimacy of their advice and procedures, which has eroded some clients' trust in the establishment.

Frequently asked questions about Med Aesthetics Miami

How effective are the treatments at Med Aesthetics Miami?

The effectiveness of treatments varies according to customer reviews. While some clients have seen positive results and improvements, others have reported ineffectiveness and even adverse effects post-treatment. It is recommended to discuss treatment expectations and potential outcomes with the practitioner during the consultation.

What is the booking and appointment system like at Med Aesthetics Miami?

Some clients have faced challenges with Med Aesthetics Miami's booking and appointment system, including lost appointment records and unclear scheduling, causing inconvenience. It's advised to confirm appointments and keep personal records of session details for reassurance.

Are the practitioners at Med Aesthetics Miami professionally qualified?

Client feedback suggests concerns regarding the qualifications of practitioners. It is crucial to research and verify the credentials of the practitioners beforehand and to ensure that they are legally certified to perform the procedures they offer.

Recent customer reviews and testimonials for Med Aesthetics Miami

Johana

1-Star

a month ago

I came to this place even though the majority of the reviews were not good reviews. I always think that you should give a place a chance even though they have good and bad reviews. I had more than one incident in which they were NOT organized with their system and appointments that made it uncomfortable and upsetting to me. The last incident was with the owner of this place that made it seem like if I was taking advantage of the last session that she was saying I didn't have any more left. I have no need to get one session free. Prior to this last session the same thing happened with another area that I was doing and the technician left me in the room waiting for about 30min saying that she couldn't do the session until I paid and that was a package I paid for 6 session and they couldn't find it in the system. At the end they found the prove and I was able to do the session. The most important thing is that I though these sessions were working but they were not. They were only working while I was doing the laser hair removal but after I was done, it was like if I never had this done. This was not my first time doing laser and this has never happened to me. Some employees were nice but some others including the owner, they don't have any customer service. I didn't really have a good experience but what was more important to me was that the sessions did not work.

Michelle Benveniste

1-Star

a week ago

DO NOT GO HERE. They sold me a package of six sessions that should be completed in 6 months and it’s been over a year and I still didn’t complete them because the machine is always BROKEN. In two instances I made an appointment, did all the preparation to get there and only when I arrived they let me know the machine is broken. No consideration for anyone’s time. (They will try to convince you to use other machines that are painful and are not at all what you paid for - RUN) HORRIBLE SERVICE.

Christina Gabriele

1-Star

a week ago

Update: I woke up the next morning with a chemical burn all over my face from being left with numbing cream on for too long. I recently moved from out of state and was looking for a new place to have work done on my skin. I wanted to get an Aerolase treatment because of the reviews online saying that it was a “worth it” procedure. After 30ish minutes of talking she convinced me to try Morpheus8 which my previous aesthetician had discouraged me from getting (mind you it’s got a 65% worth it on RealSelf and it’s also a more expensive procedure). She uses this app to try and manage a “membership”. By the grace of God it wasn’t working so we decided to just do the treatment today and worry about it later. She put the numbing cream on me and I told her that I “numb quickly and get red”. I asked her not to put the plastic over it but she told me it would be very painful if I did not numb sufficiently and put the plastic on my face and neck. She started numbing me at 3:22 (I remember because I looked at my phone when she said “one hour”). While I’m numbing several other clients come in and she leaves me to sit. While I’m waiting I keep telling her I’m numb and she keeps telling me a little longer is better. I’m pretty sure she was just having me wait because she was tending to other clients and didn’t think anything of me telling her several times I was numb. She looked at me and said my skin looked fine. Well, when I finally said enough is enough and had her take off the plastic at 5 pm, my face was huge and swollen. It was like big puffy red leather. I asked for a Benadryl. She had none. I left with a swollen face and skin that looked atrocious. She texted me later to check on me and told me she didn’t think it was “horrible”. My face is still numb and it’s (ironically) 8:22 as I write this. My concerns were ignored and I walked out of there with my skin looking worse than when I arrived. The pictures I attached do not really show just how bad it was but you’ll get the idea. I’m worried I might have a chemical burn since my skin is still very discolored.

Read all reviews

Med Aesthetics Miami Reviews Summary

Trustguide Rating

What do customers say about Med Aesthetics Miami?

Own this business?

Featured review

Med Aesthetics Miami's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Med Aesthetics Miami

How effective are the treatments at Med Aesthetics Miami?

What is the booking and appointment system like at Med Aesthetics Miami?

Are the practitioners at Med Aesthetics Miami professionally qualified?

Recent customer reviews and testimonials for Med Aesthetics Miami

Satisfaction Score

Overall Rating

About Med Aesthetics Miami