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Masterazscapes Reviews Summary

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Landscape Gardeners | Phoenix, AZ

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1635 W Park View Ln # 2, Phoenix, AZ 85085, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Masterazscapes?

As of Jun 11, 2024, 137 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Masterazscapes's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

made appropriate suggestions

completed quickly and with precision

fantastic to work with

absolutely thrilled with the results

exceptional job with all of it

great to work with in the planning process

how beautiful our yard is

exciting and smooth transition

gorgeous design for the back yard

customer service has been stellar

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 10, 2024
Last updated
June 11, 2024

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Masterazscapes's customer reviews analysis

Assessing the reputation of MasterAZscapes LLC from the collated reviews indicates a predominantly positive customer experience punctuated with a few significant issues. Highlighted consistently across the reviews is the satisfaction with the company's attention to detail in the planning and execution of landscaping projects. Customers appreciate the professionalism, creativity, and skill displayed by the design team, including individuals like Troy, Derek, Jeremiah, and Ashton, in conceptualizing and delivering comprehensive landscaping solutions attuned to individual preferences and site-specific requirements. Additionally, the quality of materials used and the overall workmanship are frequently commended, as are aspects such as the seamless integration of additional features like electrical work for hot tub installations. The promptness and quality of communication from the staff, alongside their professionalism and willingness to address the customer's needs, emerge as strengths of the company. However, there are instances of dissatisfaction, notably concerning after-sales service, including unresponsiveness to requests for touch-ups and rectifications post project completion. The presence of dead plants and subpar repair work on landscaping features underscores occasional discrepancies in the quality of services provided.

Positive Feedback

MasterAZscapes LLC receives considerable praise for various aspects of its landscaping services. Customers express satisfaction with the quality of interactions with the company's staff, commending their professionalism and ability to effectively communicate and provide updates on projects. Design expertise is highlighted as a distinct positive, with the company's owner/designer acknowledged for innovative and tailored designs that align closely with customer preferences. The adept team is consistently noted for their craftsmanship, dedication, and the rapid yet precise completion of landscaping projects. The selection and utilization of high-quality materials enhance the overall customer satisfaction, contributing to the creation of aesthetically pleasing and highly functional outdoor spaces. The positive reception to the company's listening to customer ideas, proposing creative enhancements, and transforming yards into personal paradises indicates a robust customer service ethos.

Concerns and Threads

Despite many positive reviews, MasterAZscapes LLC faces criticism that somewhat tarnishes its overall customer experience. A prominent concern among dissatisfied clients is the apparent decline in service quality and attention following project completion. Issues such as unaddressed cracked tiles, undispatched repair appointments, and non-responsive customer service post-payment raise flags about reliability and follow-through. Furthermore, customers report receiving dead plants and inadequate repairs to damaged landscaping, suggesting a lack of quality control in some situations. A lack of transparency regarding potential problems with products, like the turf damage caused by window glare, points to gaps in the full-disclosure policy. The comments on workers' unprofessional behavior, including the use of foul language and unauthorized actions causing property damage, raise serious concerns about professionalism and customer respect during service delivery.

Frequently asked questions about Masterazscapes

What design services does MasterAZscapes LLC offer?

MasterAZscapes LLC provides comprehensive landscape design services tailored to customer preferences and site-specific needs. This includes consultations, conceptualizing personalized design plans, and selecting high-quality materials. Their owner is also a designer, which brings an innovative approach to each project.

Can MasterAZscapes LLC handle additional features like electrical work for installations?

Yes, MasterAZscapes LLC is equipped to handle additional features and installations, including all necessary electrical work for hot tubs and other landscaping elements, providing an all-encompassing service to customers.

Does MasterAZscapes LLC offer post-installation repair or touch-up services?

While MasterAZscapes LLC is expected to offer repair and touch-up services after installation, some reviews suggest that the follow-up on such services can be inconsistent. It is advisable to clarify the terms of post-installation service before proceeding with a project.

Recent customer reviews and testimonials for Masterazscapes

Masterazscapes
S C
5-Star
10 months ago
We had a general idea of what we wanted and needed to refresh and improve our yard, but we did not have enough knowledge of our options to settle on details and materials. Troy listened to what we wanted and needed, and made appropriate suggestions regarding the details such as the right stone, turf, and lighting for our goals. We ended up with both what we wanted and needed. The crew was helpful and communicated well, including the staff that called in the evening to let us know the plan for the next day. It's been a few months since the job was completed, and we have received compliments from everyone who has seen the yard.
Masterazscapes
Joe Brown
5-Star
8 months ago
We searched for a landscape company for a while. Finally, we went to the home show and noticed the MasterAZscapes booth. We spoke to a young man named Derek whom we immediately felt comfortable with. After giving him our information, he set up an appointment to come to our home and put together a design for our backyard. We approved the design with a few minor changes and the process started. The staff at MasterAZscapes were very easy to work with. Maria, Sheila, Monica, Jesus and crew were a delight. Once the crew started, the project was completed quickly and with precision. We've been enjoying our new backyard with friends and family and we couldn't be happier with MasterAZscapes LLC. Thank you Derek G. and team.
Masterazscapes
Jesse Johnson
5-Star
2 months ago
This company is fantastic to work with. I had about 12 quotes prior to their bid. The owner is also a designer and his design is what made us go with them. They only use the best materials for the job. We had a hot tub installed at the same time and they are able to take care of all the electrical work, so I didn't have to find my own electrician. The price is extremely reasonable for the quality of materials and workman ship.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Masterazscapes's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
Masterazscapes

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
137
reviews
Excellent
Good
Average
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Poor
More details

About Masterazscapes

Landscape Gardeners
At MasterAZscapes LLC, we proudly provide top-notch landscaping services to the Phoenix area. From lawn care and garden maintenance to custom designs and installation, we have the skills to transform your space into an outdoor oasis. Contact us today and see how we can bring your landscaping visions to life.
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