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M&M Blinds & Curtains Ltd.
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M&M Blinds & Curtains Ltd. Reviews Summary

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Blinds Shops | Leeds

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269 Tong Rd, Wortley, Leeds LS12 4NQ

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about M&M Blinds & Curtains Ltd.?

As of Jul 15, 2024, 108 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of M&M Blinds & Curtains Ltd.'s publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Fantastic service from the minute you step

Fantastic customer service from start to finish

look absolutely amazing

service and contact was outstanding

service is excellent with short turnaround times

absolutely love our new shutter blinds

Great service

Beautiful quality Roman blinds

fabric is amazing quality

painful waiting for them

delay not great, only got a further update after chasing

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 15, 2024
Last updated
July 15, 2024

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M&M Blinds & Curtains Ltd.'s customer reviews analysis

The overall reputation of M&M Blinds, Curtains & Shutters Ltd as reflected in these reviews appears to be positive, emphasizing their commitment to customer service and product satisfaction. Customers praise the professional demeanor of the staff, the high-quality work of the fitting team, and generally excellent communication from the point of sale to the installation. The range and quality of the products, including shutters, blinds, and curtains, receive commendations, further enhancing the company's image. However, a notable concern among a minority of customers pertains to delays in product delivery, which in some cases exceed initial lead time estimates. Additionally, there seems to be some dissatisfaction with the pre-installation communication, particularly when updates regarding delays were pursued by customers themselves rather than proactively provided by the company.

Positive Feedback

Customer feedback for M&M Blinds, Curtains & Shutters Ltd is overwhelmingly positive in several key aspects of the business operation. The in-store experience is described as welcoming and the staff, particularly those on the fitting teams, receive noteworthy appreciation for their politeness, professionalism, and detail-oriented work. The fitters have been highlighted for respecting customer homes, such as by removing shoes and cleaning up after the installation. The product range and the resulting satisfaction when fitted are also praised highly, with special mention of the aesthetics and quality of materials such as wood shutters and Roman blinds. Customers seem satisfied with the competitiveness of the pricing and are willing to act as brand ambassadors, recommending M&M to friends and family based on their experience.

Concerns and Threads

While most of the customer experiences reflect positively on M&M Blinds, Curtains & Shutters Ltd, there are some recurring issues that negatively impact the company’s reputation. Chief among these is the longer-than-expected lead time for the delivery of certain products. Although the company communicates a standard lead time, delays seem to occur, extending the wait to several weeks past the original estimate. Communication during these delays also emerges as a concern, with updates seeming to require customer initiation rather than being proactively supplied by the company. There were also instances where installations could not be completed in one visit due to the lack of required trim, pointing to occasional logistical oversights. Furthermore, the requirement of a 50% deposit and full payment before installation could be a point of contention for some customers.

Frequently asked questions about M&M Blinds & Curtains Ltd.

What is the typical lead time for the delivery and installation of products from M&M Blinds, Curtains & Shutters Ltd?

The standard lead time is typically provided by the company at the point of ordering, often ranging from 12 to 14 weeks. However, it's worth noting that there have been instances of delays, and customers have experienced lead times extending to just over 19 weeks. It is advisable to consider potential delays when placing an order.

How does the company handle communication regarding delays in product delivery?

Communication regarding delays has received mixed reviews. Some customers reported needing to initiate contact to receive updates on their orders after experiencing delays past the initially advised lead time. Prospective customers may want to discuss the communication process for such eventualities before ordering.

Do customers need to pay in full before the installation of their blinds, curtains, or shutters?

Yes, the company's terms and conditions require a 50% deposit at the time of the order, with the remaining balance due prior to installation. It is recommended that customers review these conditions and discuss any concerns with M&M Blinds, Curtains & Shutters Ltd before making a purchase.

Recent customer reviews and testimonials for M&M Blinds & Curtains Ltd.

M&M Blinds & Curtains Ltd.
Joanne Mitchell
5-Star
a year ago
Fantastic service from the minute you step into the showroom from the girls. To Jake who came out to measure and quote, I had the whole house fitted. The 2 lads that fit them went above and beyond ensuring everything was perfect and tidy.They all set a great example for the company. Would I recommend them I definitely would. Great service, great price, great down to earth people. Thank you all once again
M&M Blinds & Curtains Ltd.
Jane Charlesworth
5-Star
a year ago
Full house fitted with wooden shutter blinds. Fantastic customer service from start to finish. Guys that did the fitting were brilliant took their shoes off when entering the house, worked extremely hard and did a wonderful job as well as being polite, courteous and cleaning up after themselves. I would certainly use M&M Blinds & Curtains Ltd again and will be recommending them to friends and family.
M&M Blinds & Curtains Ltd.
Gerry Ahern
5-Star
3 months ago
We had plantation shutters fitted in 2 rooms. They look absolutely amazing. The whole process was very simple, from measuring up, choosing the shutters we wanted, to the installation. The installation team were very professional and courteous and gave a good brief on the operation of the shutters. We have now decided to have shutters fitted to the windows in the rest of the house. M&M highly recommended.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of M&M Blinds & Curtains Ltd.'s customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%
More details
M&M Blinds & Curtains Ltd.

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
108
reviews
Excellent
Good
Average
Fair
Poor
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About M&M Blinds & Curtains Ltd.

Blinds Shops
FSC grade hardwood plantation shutters, made to measure curtains and roman blinds available in thousands of different designer fabrics.
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