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Uc Blinds Limited
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Uc Blinds Limited Reviews Summary

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Blinds Shops | Birmingham

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1150 Stratford Rd, Birmingham B28 8AF

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Uc Blinds Limited?

As of Jul 15, 2024, 62 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Uc Blinds Limited's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Really pleased we chose UC Blinds

Dave was a great fitter

Fitted beautifully and they look great

Amazing service

Very impressed from start to finish

Excellent quality blinds

beyond delighted with the quality

Blinds look so beautiful

very satisfied with the quality

He was friendly, efficient and very professional

Worst company I've ever had

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 15, 2024
Last updated
July 15, 2024

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Uc Blinds Limited's customer reviews analysis

UC Blinds Limited maintains a largely positive reputation, largely attributed to its user-friendly website, robust packaging, high-quality product offering, and dedicated customer service. Multiple customer testimonials commend the professional, friendly, and efficient installation service, predominantly mentioning an installer named Dave, indicating a consistency in service delivery. The company's capability to provide customized solutions, as observed with the situation involving awkward French door measurements, reflects adaptability and customer-focused problem-solving. While most experiences suggest streamlined ordering and satisfactory products, there is an isolated complaint concerning product dissatisfaction and customer service, which slightly tarnishes an otherwise commendable company image.

Positive Feedback

Customer feedback for UC Blinds Limited consistently highlights several key positive aspects. Firstly, the ease of the ordering process through the company's website stands out, suggesting a user-friendly digital experience. Customers also appreciate the secure packaging and the quality of the blinds, both of which are critical components of e-commerce. Personalization of service is another frequently mentioned advantage, seen through the company's engaging communication for confirmation of measurements and details prior to manufacturing. Additionally, the professional and amicable installation service, particularly the commendations for an employee named Dave, indicates well-trained and customer-oriented staff. Notably, customers who have engaged the company more than once signify high satisfaction and loyalty.

Concerns and Threads

Despite the overall positive client impressions, UC Blinds Limited has been subject to critical feedback as well. A grievance concerning the quality of the product and the company's response indicates a possible gap in customer service and dispute resolution. The specific complaint mentions a blind that drags on the floor, implying issues with measurement accuracy or product design. Furthermore, the customer's dissatisfaction was exacerbated by what they describe as an inconsiderate response from the company, including a threat of legal action over payment disputes. This isolated case raises concerns about the company's approach to feedback and its measures in resolving customer dissatisfaction.

Frequently asked questions about Uc Blinds Limited

Can I install UC Blinds myself, or do I need professional installation?

UC Blinds provides blinds that are suitable for individuals with general DIY skills, complete with installation instructions. However, for customers who prefer professional installation, the company offers a service where a fitter comes to your home, as suggested by the positive reviews of the professional fitting service.

How does UC Blinds ensure the quality and proper fit of their blinds?

The company customizes blinds based on customer measurements, which can either be taken by the customer themselves or a company representative. Their website also provides detailed descriptions on how to take accurate measurements, assuring a correct and satisfactory fit.

What if I am not satisfied with my purchase from UC Blinds?

UC Blinds generally seems to have a good track record of customer satisfaction, but in case of any issues, it is advisable to directly contact their customer service. While there is an instance of a customer reporting a negative experience, this appears to be an exception rather than a norm.

Recent customer reviews and testimonials for Uc Blinds Limited

Uc Blinds Limited
Mike Bamber
5-Star
3 months ago
Really pleased we chose UC Blinds. Website/ordering was easy. Excellent communication to check a few measurements and details before manufacture.  Packaging (I think I counted 4 layers!) was excellent (very important given the way couriers handle goods these days), product quality and accuracy of manufacture spot on. I Definitely recommend this business.
Uc Blinds Limited
William Gresham
5-Star
3 months ago
Dave was a great fitter, he did a great job whilst being both professional and very friendly! Quality of the blinds is excellent, we’re very happy with the overall service! Would definitely use this company again for future blind purchases!
Uc Blinds Limited
Gurdip Kaur Sidhu
5-Star
2 weeks ago
Thank you Dave & UC Blinds for our new blinds. Fitted beautifully and they look great. Great service and we have returned after you fitted our last blinds. Recommend UC Blinds.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Uc Blinds Limited's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
More details
Uc Blinds Limited

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
62
reviews
Excellent
Good
Average
Fair
Poor
More details

About Uc Blinds Limited

Blinds Shops
Showroom for made-to-measure Venetian, Roman and roller blinds, plus curtains, with fitting service.
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