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Burgh Blinds N Shutters Reviews Summary

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Blinds Shops | Edinburgh

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unit 10-12, 32 Dryden Rd, Loanhead EH20 9LZ

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Burgh Blinds N Shutters?

As of Jul 15, 2024, 96 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Burgh Blinds N Shutters's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 15, 2024
Last updated
July 15, 2024

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Burgh Blinds N Shutters's customer reviews analysis

Burgh Blinds N Shutters displays a mix of customer satisfaction and dissatisfaction according to the latest reviews. Customers praised the company for their professionalism, prompt service, and the variety of options available in terms of colors and fabrics. Particularly highlighted is the excellent service received from certain team members, with names frequently mentioned, reflecting the company's ability to hire and maintain personable and efficient staff. Conversely, some reviews express concerns over the quality of the products received and the subsequent after-sales service. Instances of incorrect measurements, delayed installations, and poor quality materials due to a change in suppliers are recurrent themes that have negatively impacted the company's reputation. Such negative feedback delineates a pattern of inconsistency in product quality and customer experience, with the most severe criticism focusing on extended delivery times and inadequate problem resolution.

Positive Feedback

Positive aspects of Burgh Blinds N Shutters highlighted in customer feedback center around the company's customer service and the variety it offers. Numerous reviews commend the professionalism and friendliness of the staff, including the sales representatives, fitters, and the individuals coordinating the process, such as Sarah and Stephen. The efficiency of the service is also praised - with turnaround times as short as two weeks for booking to fitting - and the providing of high-quality products. Customers are especially pleased with the aesthetics of the blinds and shutters, noting their transformative effect on rooms and the overall enhancement to their homes. The range of choices in colors and fabrics, and the company's ability to bring samples directly to customers' houses for selection, is another positive aspect frequently praised.

Concerns and Threads

Key negative aspects from customer feedback focus on the quality of the products and the after-sales service. Customers have reported receiving blinds and shutters with poor workmanship, incorrect sizing, and missing parts, with some products described as 'cheap quality'. Prolonged lead times, sometimes stretching into several months, have also been a source of dissatisfaction, as is the case of a customer waiting over six months for issues to be rectified. Faulty measurements and specifications leading to further delays and additional visits by the company's staff have added to concerns about reliability. One severe account recounts a customer's decision not to pay the full price due to the failure of Burgh Blinds N Shutters to complete agreed work satisfactorily, advising others to withhold payment until all services are adequately rendered.

Frequently asked questions about Burgh Blinds N Shutters

What is the typical turnaround time from ordering to fitting?

The turnaround time can vary; some customers have reported as quick as two weeks, while others have experienced much longer wait times due to issues such as incorrect measurements and extended delivery periods.

Does Burgh Blinds N Shutters provide a variety of options for blinds and shutters?

Yes, the company offers a wide range of colors, fabrics, and styles. Sales representatives bring samples to your house to aid in the selection process.

Is the full payment required upfront when ordering from Burgh Blinds N Shutters?

Payment terms may vary; however, based on customer experiences, it is advisable not to pay in full upfront and retain a portion of the payment until the service is completed satisfactorily.

Recent customer reviews and testimonials for Burgh Blinds N Shutters

Burgh Blinds N Shutters
Mark Marshall
1-Star
a year ago
Sarah was brilliant measuring and sorting issues however the quality of the blinds are poor, very expensive, took 6-7 weeks to arrive and took over 6 months to get right. Blinds/pelmets arrived too long, ripped, missing parts, missing whole units ect. For paying over £4K (whole house)we didn’t get any money back but at least they came out 4 times and got all the issues rectified eventually. After having an amazing experience 4 years go this experience was terrible. I think the difference is they have gone from supplying their own stuff to a cheap supplier.
Burgh Blinds N Shutters
Victor Zaccardelli
1-Star
5 months ago
Absolute professional Company. I got 2pair of fully lined curtains & 12 small venetian Blinds. Promp service & fitters were excellent in & out. Very reasonable prices for Top Quality goods. I 100% recomend this company for all your window requirements.
Burgh Blinds N Shutters
Maria Galea
1-Star
3 years ago
Just had blackout blinds fitted. The experience of dealing with this company has been very good. From the lady who came over to measure, to the fitters, everyone was polite and respectful. Nothing has been too much of a bother. And the price is reasonable. I happily recommend this local company to anyone requiring blinds/shutters/ curtain rails.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Burgh Blinds N Shutters's customers had a positive experience.

Positive
70%
Neutral
0%
Negative
30%
More details
Burgh Blinds N Shutters

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4
/5
96
reviews
Excellent
Good
Average
Fair
Poor
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About Burgh Blinds N Shutters

Blinds Shops
Best quality AND PRICE for Blinds N Shutters in Edinburgh call big John today or book your Appointment online 24hrs! With over 25 years experience in home interiors. Showroom Open 6 Days
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