Los Feliz Small Animal Hospital (LFSAH) garners a predominantly positive reputation from the customer reviews, with repeated praise for its attentive and caring veterinary team. Clients frequently mention the personalized attention their pets receive, such as being greeted by name and the thoroughness with which LFSAH manages pet health records, included but not limited to, the convenience offered when submitting claims to pet insurance carriers. Dr. Galleet Khouban, in particular, receives specific commendations for her patience, advice, and diligent follow-ups on pet care. Continuity of care seems well established, with clients returning due to the hospital's reputation for genuinely prioritizing animal well-being. However, one notable area of contention is the perceived obligation for unnecessary treatments and exams as a precursor to providing services like vaccinations, which some customers interpret as a strategy to increase billing rather than a focus on pet health.
Highlights of the positive feedback for LFSAH focus on the excellent care and empathy demonstrated by the staff towards both pets and their owners. Reports indicate that animals are calm and comfortable with the clinicians, and owners appreciate the holistic approach to health that goes beyond mere medical treatment. The dedication of the staff is also emphasized through the practices of follow-up calls and the responsiveness to customer inquiries via email. Moreover, the veterinary expertise, such as the successful recommendation of gabapentin by Dr. Tucker, underlines LFSAH's ability to significantly improve the quality of life for the pets under its care. Such instances of professional acumen, coupled with compassion, have solidified the trust of pet owners in the hospital.
On the downside, some criticism of LFSAH stems from customers who feel that the hospital may be recommending unnecessary procedures as a pretext for driving up costs. This perception has contributed to a view that LFSAH is more financially motivated than entirely focused on pet health. A specific account of a denied service, the refusal to administer a rabies vaccine without an exam for a healthy dog, has led to customer discontent regarding potentially unnecessary examinations. Additionally, there have been instances of customer service issues, notably a situation with a front desk staff member who came across as rude and unprofessional during an inquiry about a cardiologist service, leaving a negative impression on prospective clients.
According to customer feedback, LFSAH is known for providing personalized care to pets, with the veterinary team often recognizing the animals by name and tailoring treatments and follow-ups to each pet's specific needs.
Many clients have reported that the staff at LFSAH are both responsive and helpful, frequently answering questions, managing detailed health records efficiently, and following up on pet care even after routine checkups.
Some reviews suggest that the treatments and tests at LFSAH can be costly, with a few customers expressing concerns about potentially unnecessary services leading to higher bills. It is advisable for pet owners to discuss and understand the costs and necessity of treatments in advance.
Los Feliz Small Animal Hospital is a full-service veterinary hospital in the Los Feliz neighborhood of Los Angeles. We’ve been serving the pets of Los Angeles and beyond for over 90 years.
