Thistle Vets appears to be a reputable veterinary clinic that provides compassionate and professional pet care, according to a set of recent customer reviews. The practice has shown excellence in managing sensitive situations such as the euthanasia of pets, where they have demonstrated empathy and attentive support to pet owners during difficult times. A trend in positive experiences reflects customers' appreciation for prompt services, helpful advice through modern communication channels like PetsApp, and the attentive care provided by both veterinarians and nursing staff. However, there is a significant critique on the inconsistency within the practice, particularly at the Clovenstone branch, which has been reported to offer subpar diagnostics and a lack of empathetic care, leading to adverse health outcomes for a pet. This perceived variability in service quality at different branches may hint at operational and oversight issues that could impede the clinic's reputation among customers seeking consistent and reliable pet healthcare.