This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Manor Vets?
As of Apr 24, 2024, 325 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Manor Vets's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
Claude is always relax
very thorough and compassionate
always relaxed and feels safe
Excellent care
massive thank you
Always a good experience
Lovely staff very helpful
very understanding and very helpful
very friendly and caring staff
amazing with her and us
This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source
Created by
Trustguide
Published on
April 24, 2024
Last updated
April 24, 2024
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As of Apr 24, 2024, 325 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Manor Veterinary Centre has garnered a reputable standing among its customers, as suggested by the collated reviews highlighting a number of positive experiences. Consistent themes that surfaced across reviews include the professionalism and compassion of the staff, including both veterinarians and receptionists. The veterinary team is recognized for their thoroughness and ability to handle pets with care, creating an environment where animals like Claude and Scruff feel relaxed and safe. Moreover, the convenience of appointment scheduling, even for same-day emergency situations, and the option to request a specific vet, contribute to a positive customer experience. Customer feedback suggests a trend towards satisfaction not only with the medical care provided but also with the ancillary support offered by the reception staff. However, while the quality of care is praised, there is a mention of high costs associated with the services, hinting at a potential concern for cost-conscious customers.
Positive Feedback
The company's strengths are reflected in various aspects of customer service. The veterinary staff, including Isabel Ross, are commended for their thorough and compassionate approach towards pet care. The reception and practice nurses also receive favorable feedback for their capability to accommodate clients even when there are scheduling misunderstandings or last-minute requests. The provision of emergency appointments and continuity of care through the option to see the same vet repeatedly are services highly appreciated by pet owners. In addition, the presence of a 24hr hospital within the practice group and the ease of online booking further underline the practice's commitment to accessibility and convenience. The reception staff in particular is singled out for exceptional support, managing to assist with external tasks such as payment processing under stressful circumstances. These attributes collectively signify a responsive and attentive facility, where both pets and their owners are treated with consideration and kindness.
Concerns and Threads
Despite the overwhelming positivity in the reviews, there is a subtle undercurrent of concern pertaining to costs, as one review directly reports the services as 'expensive'. Although this perspective is singular among the collected testimonials, this could indicate an underlying pattern that may deter potential customers who are sensitive to price. Additionally, while no negative feedback is directly related to the quality of care, customers' perceptions of value for money remain crucial to the overall reputation of the veterinary centre. It is possible that further feedback not captured in this dataset could illuminate more about affordability concerns or other areas for improvement.
Frequently asked questions about Manor Vets
Can I book same-day appointments in case of an emergency?
Yes, Manor Veterinary Centre offers the convenience of same-day appointments for emergencies, ensuring that your pet can receive the care it needs promptly.
Is it possible to request the same vet for follow-up appointments?
Yes, you can request to have the same vet for follow-up appointments, allowing for continuity in your pet’s veterinary care.
Does Manor Veterinary Centre provide any after-hours emergency services?
Manor Veterinary Centre is part of a practice group that includes access to a 24-hour hospital in Halesowen for after-hours emergencies and ongoing support.
Recent customer reviews and testimonials for Manor Vets
Sylvia Kennedy
5-Star
8 months ago
Claude does not like travelling and usually leaves a smelly present in his cat box by the time I get to the vets which is about ten minuets away. The practice are really good of cleaning Claude up before he goes into see the vet. Claude is always relax when he is on the vets table and loves to be pampered.
Sam
5-Star
4 months ago
Isabel Ross was very thorough and compassionate with our cat, the vet nurses and reception staff were also lovely and managed to fit us in despite us confusing our appointment time.
Felt in very safe hands, thanks all!
Christina Small
5-Star
a month ago
Scruff is always relaxed and feels safe at the vets and shiva had her 1st visit and was extremely calm and relaxed even had her vaccination would highly recommend Northfield branch
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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