LeHua Spa's reputation as a massage service provider appears to be a mixture of satisfaction and discontent among its customers. Positive remarks prevail in areas such as the quality of various types of massages offered, including deep tissue, foot, and full body massages, with specific praise for the skills and professionalism of the masseuses. Clients appreciate the tranquil atmosphere, cleanliness of the facilities for the most part, and the privacy enabled by procedures such as payment through a confidential kiosk. However, concerns are evident with regards to pricing, as several customers have expressed discontent over frequent price increases that seem unjustified, particularly when compared to the value offered by competitors. Serious grievances include encounters with unskilled practitioners, poor water quality, sanitation issues (e.g., mold in showers), and difficulty enforcing personal preferences during sessions (e.g., not massaging certain areas). These negatives, while not unanimous, are significant enough to merit consideration and could have a lasting impact on the spa's reputation if not addressed.