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Ladypool Cycles

Ladypool Cycles Reviews Summary

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Bicycle Shops | Birmingham

404 Ladypool Rd., Balsall Heath, Birmingham B12 8JZ

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Ladypool Cycles?

As of Apr 18, 2024, 156 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Ladypool Cycles's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 18, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
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Published on
April 18, 2024
Last updated
April 18, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Ladypool Cycles's customers had a positive experience.

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Ladypool Cycles's customer reviews analysis

Ladypool Cycles commands a largely positive reputation, underscored by commendations for professional service, skillful repairs, and strong customer relations. Reviews consistently acknowledge the technical expertise available at this bike shop, particularly praising a staffer named Izzy for his adept handling of complex bike repairs and maintenance. Aligned with this specialization are narratives highlighting bespoke solutions, such as custom bike rebuilds and efficient part replacements. The owner's personal involvement in rendering competitive quotes and executing services within promised timeframes has fostered trust and satisfaction among customers. Moreover, involvement in the BoB cycling group signifies the shop's commitment to local community activities, which seems to amplify customer loyalty. Despite the goodwill, there are sparse accounts that mention inadequate service, particularly relating to communication and inventory management. These isolated instances appear to be exceptions in an otherwise commendable record of customer service and expertise.

Positive Feedback

Positive feedback for Ladypool Cycles identifies several key areas of excellence. Firstly, the staff, particularly the owner and individuals like Izzy, receive high marks for their technical acumen and ability to handle complex repairs. The customer experience is augmented by the provision of competitive quotes and adherence to declared timeframes, indicating a respect for customers' time and finances. Engagement in community activities, such as cycling group runs, further enhances the shop’s local rapport and overall appeal. Customers also appreciate the helpful nature of the staff, who willingly offer loaner bikes, fitting services, and informed advice on purchases. The value-added services, including swift handling of through bike-to-work schemes purchases and personalized service, underscore the shop's commitment to fostering long-term relations with its patrons.

Concerns and Threads

While Ladypool Cycles generally enjoys positive customer feedback, it is not without its challenges. Some complaints revolve around customer service issues, such as perceived rudeness possibly attributed to high workloads. This implies that during peak times, staff demeanor may not always meet customer expectations. Inventory management and communication have also been criticized by a customer who encountered problems with a product order, suggesting that the shop might benefit from improving their tracking and updating systems. The reported incident of poor service due to a forgotten order and the lack of stock availability led to a dissatisfied customer experience, indicating that while rare, these operational mishaps can negatively impact the company's reputation and customer loyalty.

Frequently asked questions about Ladypool Cycles

Can Ladypool Cycles handle complex bike repairs?

Yes, Ladypool Cycles is noted for its ability to take on complex repairs, including those involving Sram Rival Dubble tap setups and hydraulic brakes, which other shops may not be willing to do.

Is there community involvement at Ladypool Cycles?

Indeed, Ladypool Cycles actively participates in local community activities, including running the BoB cycling group, which adds enjoyment and creates a friendly environment for enthusiasts.

Does Ladypool Cycles provide service updates for ongoing repairs?

Customers report receiving timely updates, including text messages, when their bicycles are ready for collection, illustrating Ladypool Cycles' commitment to ensuring a seamless service experience.

Recent customer reviews and testimonials for Ladypool Cycles

Ladypool Cycles
Zahir Mahmood
5-Star
6 days ago
I would like to start off by saying a big thank you to the owner of the bike shop who gave me brilliant service. My bike had a Sram Rival Dubble tap set up and hydraulic brakes other shops didn’t want to do the work on it and the brother at this shop gave me a very very competitive quote and did the job to perfection well with in the time limit stated. Seems to me this chap can literally fix any bike. I also needed some extra bits for the bike and he even managed to sort them out. I very highly recommend Ladypool Cycles. Thank you for sorting me out much appreciated.
Ladypool Cycles
Furqan Amjad (SirFur)
5-Star
6 months ago
Friendly owners, run the local BoB cycling group. Great fun to be with. Great service, and excellent customer relations. Very satisfied. Alhamdulilah very happy to have made their acquaintance as the BoB cycling runs are so enjoyable and create an excellent environment! They even let me borrow a bike for a couple of weeks whilst I got mind repaired and serviced, and helped to source a new road bike. Definitely recommend the personal service. Of course some items are cheaper online, but they're happy to help decide options to choose and free fitting. Must visit!
Ladypool Cycles
Israr Ul-Haq
5-Star
2 months ago
Purchased a lovely bike for my daughter from Ladypool cycles. The staff are so friendly and gave their best practices in reference to safety equipment and optional extras. Very reasonably priced too.
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Overall Rating

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Overall Rating
4.4
/5
156
reviews
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About Ladypool Cycles

Bicycle Shops
We are a local independent cycle shop we will always go the extra mile and make sure we don't just meet We stock all types of bikes from the very little bikes to Mountain, Hybrid, Road and Electric Bikes. We Repair and Service bikes, call or email for pricing.
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