The aggregate feedback from clients indicates that Hiatus Spa + Retreat maintains a commendable reputation overall, with particular acclaim for their personalized service and skilled professionals. Several reviews highlight standout experiences with specific staff members, praising their meticulous attention to customer care, follow-up communication, and customization of treatments to individual needs such as skin type, allergies, or aesthetic goals. Clients feel valued and tended to, often citing the staff's expertise and the visible results of their procedures. This level of personalized attention contributes positively to the company's reputation. However, some operational issues are mentioned, such as difficulties with booking appointments, and lapses in facility upkeep. There are also accounts of clients feeling rushed or experiencing suboptimal interactions with staff, which detract from the overall spa ambiance and attention to detail expected at such establishments.