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Hela Medical Spa Reviews Summary

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Spas | Washington, DC

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3128 M St NW 3rd Floor, Washington, DC 20007, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Hela Medical Spa?

As of Jun 18, 2024, 81 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Hela Medical Spa's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

it was amazing!

Literally a thousand times better results

the most amazing experience

made me feel welcomed & secure

answers all my questions

worth the 40 minute drive!!

could not be happier with my results!!

Layla is the absolute best!

Hands down my favorite med spa

always have a relaxing experience

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 18, 2024
Last updated
June 18, 2024

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Hela Medical Spa's customer reviews analysis

Hela Medical Spa appears to have solidified a commendable reputation based on recent customer testimonials, demonstrating expertise in a range of services such as hydrafacials, Botox, and more advanced treatments like Kybella. The consistent mention of specific staff members, namely Sophia, Layla, and Dr. Drysdale, indicates an appreciative recognition of their professional skills, customized treatment approaches, and excellent client services, suggesting that personal attention and expert care are significant contributors to the company's reputation. Moreover, Hela's readiness to provide tailored solutions rather than upselling unnecessary services reinforces their trustworthiness and client-focused ethos. Customers describe life-changing experiences and noticeable improvements in skin conditions, reinforcing Hela Medical Spa's perceived efficacy in addressing and resolving dermatological concerns.

Positive Feedback

Positive aspects of customer feedback frequently highlight the professionalism and knowledgeability of Hela Medical Spa's staff, with Sophia, Layla, and Dr. Drysdale receiving particular commendation for their skills and attentiveness. Clients value the personalized treatment plans and the staffers' ability to deliver effective results without pressuring clients into additional services. Additionally, the ambiance and cleanliness of the spa, along with its convenient location, contribute to an inviting environment. The spa's well-executed procedures, ranging from hydrafacials to advanced treatements like laser hair removal and injectables, earn high praise. The provision of package deals and the apparent dedication to customer service also emerge as key positive themes, ultimately contributing to client loyalty and repeat business.

Concerns and Threads

The reviews provided do not present significant negative feedback regarding Hela Medical Spa. All the client experiences mentioned showcase satisfaction and positive outcomes. Therefore, based on the reviews at hand, it is not feasible to draw out and report on any substantial negative aspects of the customer experience without supplementary negative testimonials or notable patterns of criticism.

Frequently asked questions about Hela Medical Spa

Do the specialists at Hela Medical Spa recommend treatments that clients do not need?

According to customer reviews, Hela Medical Spa is praised for their integrity, with clients specifically noting that the specialists do not try to upsell unnecessary treatments and focus on providing tailored solutions.

Can I expect Hela Medical Spa to handle severe acne concerns?

Yes, clients with serious skin issues like acne have reported significant improvements and highly recommend the customized treatments provided by the medical aestheticians at Hela Medical Spa.

How do clients perceive the quality and results of facial treatments at Hela Medical Spa?

Feedback indicates that facial treatments at Hela Medical Spa are effective and result in notable improvements in skin conditions. Clients report high satisfaction with the outcomes of their treatments.

Recent customer reviews and testimonials for Hela Medical Spa

Hela Medical Spa
Lorraine Cwieka
5-Star
a month ago
I had my first hydrafacial with Sophia today and it was amazing! And totally worth going for the Platinum service too. I love their pop-up spot too. I’ve also had RPR and Kybella with Layla too and she’s top notch! Everyone is so professional and friendly too. What I appreciate is that they’ve never tried to upsell me or recommend anything over-the-top. Hela is the best. 💚
Hela Medical Spa
Pesach Olam
5-Star
a month ago
If you are suffering with acne, look no further! Book your appointment at Hela Spa pronto! I went to three dermatologists trying to get help from my suffering with breakouts, inflammation and scarring and have just wanted to hide because my skin has been so challenging lately. The dermatologists all just gave me oral medication and topicals, throwing prescriptions and antibiotics at me like a guinea pig. Not only did the meds not work at all, the oral meds gave me bad side effects, and they made my skin flare up worse than ever before! Desperate for help, I decided to try a medical aesthetician for a facial and booked with Sophia. I told the booking concierge my problems and was informed they would customize the facial just for my skin type and issues. It would not be just fluff, this is a service procedure designed to improve skin and address issues that I am having. I was a little timid of what to expect, but was delighted to find out that Sophia specializes in solving acne (as well as other things too like anti-aging). She was a real PRO! She works on skin every day all day long, and everything she did was like magic. Literally a thousand times better results at Hela than at the three derms I went to. My skin has never looked better. I am following her protocol at home and I go see her every 4 weeks.This experience at Hela has been life changing for me. If you are suffering from any skin issues, go (run!) and see Hela Medical Spa. They will take great care of you and will make your skin beautiful.
Hela Medical Spa
Reem T
5-Star
a year ago
If you aren't a client here yet, you should be! I had the most amazing experience at Hela today with Sophia! She explained the process clearly and was so welcoming and made sure I was happy and comfortable. My skin looked amazing and I will be going back often for this and other treatments. I am not a new client, but Covid had me away for a bit, glad to be back! Service: HydraFacial
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Hela Medical Spa's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
Hela Medical Spa

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
81
reviews
Excellent
Good
Average
Fair
Poor
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About Hela Medical Spa

Spas
Welcome to the top medical aesthetics establishment in our Nation's Capitol, nestled in Georgetown on M at Wisconsin. Voted Best of DC and winner of Allure's Best All Natural Facial. Customized, non-invasive, holistic, multi-modality approach to skincare and anti-aging rejuvenation guided by the gold-standard of medicine. The finest laser resurfacing, body contouring and hair rejuvenation. Refresh, revive and conquer! Over 17 years of excellence in the heart of Georgetown DC. Our medical team of MDs, PAs, NPs, RNs, and medical aestheticians are pioneers and innovators. A concierge-style oasis where everyone is VIP.
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