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Hela Medical Spa Reviews Summary

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Spas | Washington, DC

3128 M St NW 3rd Floor, Washington, DC 20007, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Hela Medical Spa?

As of Jun 18, 2024, 81 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Hela Medical Spa's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

totally worth going for the Platinum service

customize the facial just for my skin type

the most amazing experience at Hela

made me feel welcomed & secure

so glad I decided to go here

definitely worth the 40 minute drive

could not be happier with my results

expertise every month to keep my face at my best

never left disappointed, every esthetician there is so knowledgeable

always have a relaxing experience

About this report

This report was produced by Trustguide on Jun 18, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
June 18, 2024
Last updated
June 18, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Hela Medical Spa's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
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Hela Medical Spa's customer reviews analysis

Hela Medical Spa appears to have a strong and positive reputation based on customer reviews, with repeated praise for its professional services and customer care. The staff, particularly Sophia and Layla, receive commendations for their expertise and attentive approach, avoiding hard selling and instead focusing on providing customized care. Services such as HydraFacial, Botox, lip filler, laser hair removal, and various facial treatments stand out as customer favorites. Dr. Drysdale is frequently mentioned for his patient-centric philosophy, personalized service, and avoidance of unnecessary upselling. Clients appreciate the clean, welcoming space and consider the offerings at Hela Medical Spa to provide excellent value and effectiveness, even for those who travel significant distances for the treatments.

Positive Feedback

Positive aspects of customer feedback highlight the expertise of staff at Hela Medical Spa, with special recognition for professionals like Sophia, Layla, and Dr. Drysdale. The quality of care, including custom treatments for skin conditions such as acne, and the ability to tailor services to individual needs, are notably appreciated. The assurance and confidence gained from successful results are emphasized across reviews. Customers value the comprehensive and considerate approach to service, the spa's ambiance, and the array of treatments available. Offering package deals for services such as laser hair removal has been mentioned as a desirable option for cost savings.

Concerns and Threads

The provided reviews do not offer explicit negative aspects about Hela Medical Spa. As no major complaints or issues have been cited in the submitted reviews, it can be deduced that Hela Medical Spa maintains a high level of satisfaction among its clientele. However, one might consider the potential for transport inconvenience, as one customer mentioned the location being an hour away from their home, indicating that some clients may need to commit to a longer travel time for treatments. It is essential for prospective customers to note the travel considerations when selecting Hela Medical Spa for their services.

Frequently asked questions about Hela Medical Spa

What type of services does Hela Medical Spa specialize in?

Hela Medical Spa specializes in a variety of services including HydraFacial, acne treatment, Botox, lip fillers, laser hair removal, cheek fillers, lip flip procedures, chemical peels, BBL, microneedling, and anti-aging treatments among others.

Do Hela Medical Spa professionals have expertise in treating specific skin conditions?

Yes, professionals at Hela Medical Spa such as Sophia are recognized for their expertise in treating specific skin conditions like acne, employing custom facials and treatment protocols to address various skin issues effectively.

Can I expect a hard sell on additional services at Hela Medical Spa?

Customers consistently report that Hela Medical Spa's staff do not engage in aggressive upselling tactics. Instead, they focus on recommending treatments that are necessary and customized to each client's individual concerns and needs.

Recent customer reviews and testimonials for Hela Medical Spa

Hela Medical Spa
Lorraine Cwieka
5-Star
a month ago
I had my first hydrafacial with Sophia today and it was amazing! And totally worth going for the Platinum service too. I love their pop-up spot too. I’ve also had RPR and Kybella with Layla too and she’s top notch! Everyone is so professional and friendly too. What I appreciate is that they’ve never tried to upsell me or recommend anything over-the-top. Hela is the best. 💚
Hela Medical Spa
Pesach Olam
5-Star
a month ago
If you are suffering with acne, look no further! Book your appointment at Hela Spa pronto! I went to three dermatologists trying to get help from my suffering with breakouts, inflammation and scarring and have just wanted to hide because my skin has been so challenging lately. The dermatologists all just gave me oral medication and topicals, throwing prescriptions and antibiotics at me like a guinea pig. Not only did the meds not work at all, the oral meds gave me bad side effects, and they made my skin flare up worse than ever before! Desperate for help, I decided to try a medical aesthetician for a facial and booked with Sophia. I told the booking concierge my problems and was informed they would customize the facial just for my skin type and issues. It would not be just fluff, this is a service procedure designed to improve skin and address issues that I am having. I was a little timid of what to expect, but was delighted to find out that Sophia specializes in solving acne (as well as other things too like anti-aging). She was a real PRO! She works on skin every day all day long, and everything she did was like magic. Literally a thousand times better results at Hela than at the three derms I went to. My skin has never looked better. I am following her protocol at home and I go see her every 4 weeks.This experience at Hela has been life changing for me. If you are suffering from any skin issues, go (run!) and see Hela Medical Spa. They will take great care of you and will make your skin beautiful.
Hela Medical Spa
Reem T
5-Star
a year ago
If you aren't a client here yet, you should be! I had the most amazing experience at Hela today with Sophia! She explained the process clearly and was so welcoming and made sure I was happy and comfortable. My skin looked amazing and I will be going back often for this and other treatments. I am not a new client, but Covid had me away for a bit, glad to be back! Service: HydraFacial
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
81
reviews
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About Hela Medical Spa

Spas
Welcome to the top medical aesthetics establishment in our Nation's Capitol, nestled in Georgetown on M at Wisconsin. Voted Best of DC and winner of Allure's Best All Natural Facial. Customized, non-invasive, holistic, multi-modality approach to skincare and anti-aging rejuvenation guided by the gold-standard of medicine. The finest laser resurfacing, body contouring and hair rejuvenation. Refresh, revive and conquer! Over 17 years of excellence in the heart of Georgetown DC. Our medical team of MDs, PAs, NPs, RNs, and medical aestheticians are pioneers and innovators. A concierge-style oasis where everyone is VIP.
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