Hawkins & Clover's overall company reputation appears to be mixed based on the array of customer reviews. The positive testimonials particularly highlight personal attention to detail, the skill of the stylists Erika and Marianne, and an exceptional customer experience through added services such as scalp massages, aromatherapy, and hand massages. An overall trend in the feedback is the appreciation for the salon's environment, which is described as relaxing and enjoyable, as well as the curated selection of gifts and beauty products in the retail space. However, a point of concern arises from a critical review stating poor customer service, specifically rudeness and unprofessionalism over the phone. This singular yet severe complaint suggests a potential inconsistency in the customer service experience, particularly concerning telephone inquiries, which could be a notable deterrent for some prospective clients.