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French Market Flowers Reviews Summary

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Florists | Atlanta, GA

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925 Garrett St K, Atlanta, GA 30316, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about French Market Flowers?

As of Jul 15, 2024, 290 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of French Market Flowers's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

made my day

smelled fantastic

greeted immediately

stunning floral arrangements

saving the day

spectacular

absolutely stunning

Their flowers never disappoint

made my vision come true

Quite pricey

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 15, 2024
Last updated
July 15, 2024

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French Market Flowers's customer reviews analysis

French Market Flowers boasts a reputation for providing exceptional service and high-quality, unique floral arrangements. Reviewers frequently praise the company for its responsiveness to special requests and its ability to handle orders on short notice, with several customers noting the willingness of staff to accommodate unique and time-sensitive situations. The physical storefront is described as beautiful and welcoming, with a pleasant fragrance and a selection of homemade products augmenting the main floral offerings. The descriptions of the bouquets ranged from 'stunning and unique' to 'spectacular,' highlighting a high level of satisfaction with the products received. Additionally, the personalized approach taken by the staff, such as building bouquets based on descriptions of people, has contributed to a notably positive customer experience. However, there is mention of the price point being high, suggesting that cost may be a consideration for potential customers. Despite this, the quality of service and product seems to have left a strong positive impression on customers, securing repeat business and recommendations.

Positive Feedback

French Market Flowers receives consistent commendation for both their service and the quality of their floral arrangements. Their customer service is described as unparalleled, particularly for going above and beyond, such as remaking bouquets at no additional cost when issues arise or staying open to accommodate special requests. The shop's aesthetics contribute positively to the customer experience, with a beautiful store environment enhanced by a lovely fragrance. Personalization stands out as a recurring theme; customers appreciate bouquets crafted to reflect personal stories or the recipient's personality. The team is credited with being easy to work with, showcasing flexibility and attentiveness to customer needs during event planning, like weddings. Overall, the company is attributed with creating memorable experiences filled with love and gratitude, which has made customers enthusiastic supporters and repeat patrons.

Concerns and Threads

While the feedback for French Market Flowers is predominantly positive, the main area of criticism centers around pricing. One customer commented on the cost being quite high in relation to the perceived value of the product, suggesting that similar arrangements might be self-assembled at a lower cost from local supermarkets. This perception of value for money suggests that the higher price points may act as a barrier for some potential customers, or at least set expectations for exceptional service and product quality. Nevertheless, even among the critiques related to pricing, the quality of customer service received from staff members like Audra was highlighted as very positive, indicating that the company's customer service excellence does help to mitigate some of the negative perceptions regarding cost.

Frequently asked questions about French Market Flowers

Can French Market Flowers accommodate last-minute floral arrangement requests?

Yes, French Market Flowers has a reputation for being responsive and willing to accommodate special and time-sensitive requests, often going out of their way to ensure customer satisfaction on short notice.

Is there a variety of products available at French Market Flowers beyond floral arrangements?

Yes, in addition to unique and customized floral arrangements, the shop also offers a selection of small homemade gifts, enhancing the shopping experience for customers.

Does the quality of customer service at French Market Flowers justify their pricing?

Many customers believe that the personalized service and unique, high-quality floral arrangements offer added value that justifies the pricing, though some may find the products quite pricey relative to other options.

Recent customer reviews and testimonials for French Market Flowers

French Market Flowers
I M
5-Star
2 months ago
Matt from French Market Flowers made my day! I was in a pinch for an early special occasion bouquet and he was willing to accommodate my unique situation in such short notice. Not to mention the bouquet he created was absolutely stunning and unique. You can tell they really care about and value their customers through the quality of care & service they deliver. It makes a world of a difference shopping here compared to other stores that don’t offer that same personalized experience/ human touch. The inside of the store is also beautiful and they also offer a variety of small gifts available for purchase. I highly recommend them and will definitely return for my future floral needs!
French Market Flowers
Mareva Bone
5-Star
a month ago
Have seen this place walking by and decided to stop in to get some flowers for my home after a rough week. Store smelled fantastic and was beautifully designed. Everyone working was so kind and ended up building the most beautiful bouquet for me! Will definitely be back!
French Market Flowers
Laura Holcombe
5-Star
4 weeks ago
Lovely little flower shop. I was greeted immediately. She put together a beautiful hand tied bouquet in minutes. The shop smells so nice. Homemade products as well.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of French Market Flowers's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%
More details
French Market Flowers

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
290
reviews
Excellent
Good
Average
Fair
Poor
More details

About French Market Flowers

Florists
French Market Flowers is a floral design studio and gift boutique in Atlanta, GA. We’re passionate about using the language of flowers to celebrate life’s special moments, big and small. From every-day bouquets to custom arrangements, we've got florals for any occasion. Order online, call our shop, or visit in-person for same-day Atlanta flower delivery and pick-up. Outside of daily florals, we offer curated apothecary & specialty gifts, flower classes, micro-wedding & special event experiences, corporate/residential floral subscriptions, and funeral/sympathy design.
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