Featured review

As of Jul 14, 2024, 142 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Flowerbug Floral Design's customer reviews analysis

Flowerbug Florist Liverpool holds an overall strong reputation in terms of service and product quality. The reviews reflect a remarkable level of satisfaction with the speed of delivery, often exceeding expectations in delivery times. Customers appreciate the lasting beauty and elegance of the floral arrangements, highlighting the freshness and longevity of the flowers. The talent and personal engagement of staff, particularly that of an individual named Tom, repeatedly comes up as a positive influence on customer experience. Specific reference is made to this employee's helpfulness in turning ideas into special and memorable tributes during sensitive times such as funerals. However, there appears to be an isolated incident pertaining to unsatisfactory customer service associated with a misdelivery. This singular account details frustration over delivery location errors and perceived inadequate resolution, pointing to a possible area for improvement in communication and customer service response.

Positive Feedback

The positive feedback for Flowerbug Florist Liverpool presents several recurring themes. Primarily, the rapidity and reliability of the delivery service stand out, with orders reportedly fulfilled within an impressive timeframe. Customers also praise the quality of the flower arrangements, often tagging them as 'beautiful', 'elegant', and indicative of attention to detail by the florists. Flower longevity is frequently noted, contributing to customer satisfaction over time. The customer service, especially within the store, is described as welcoming and helpful, with particular commendation for Tom's ability to enhance and execute customer ideas into pleasing floral packages. Direct personal recognition by name suggests a high level of personalization in service. These positive aspects cumulatively contribute to a reputation for professional excellence and customer-centric behaviour.

Concerns and Threads

Despite the abundance of praise, Flowerbug Florist Liverpool's customer experience is marred by an instance of negative feedback concerning a delivery dispute. A customer details a sequence of events that led to frustration and dissatisfaction, mainly centering on an error made in delivering flowers to the incorrect address and the subsequent customer service interactions. The narrative touches upon the disappointment in communication, perceived defensive response from the company, and the lack of satisfactory follow-up. While such feedback stands in stark contrast to the otherwise glowing reviews, it underscores the critical nature of accurate delivery and responsive, empathetic customer service in maintaining a florist's reputation.

Frequently asked questions about Flowerbug Floral Design

How quickly can I expect Flowerbug Florist Liverpool to deliver my order?

Flowerbug Florist Liverpool is known for their fast delivery times, with customers reporting delivery as quick as within 35 minutes of ordering online. However, it’s advisable to contact the florist directly for confirmation on delivery times, especially for specific time-sensitive occasions.

Are the floral arrangements from Flowerbug Florist known to last long?

Yes, customers have frequently complimented the longevity of the flowers provided by Flowerbug Florist Liverpool, noting that arrangements remain vibrant and fresh for several weeks after purchase.

What if there is an issue with my delivery from Flowerbug Florist Liverpool?

Should you face any issues with your delivery, it's recommended to contact Flowerbug Florist Liverpool as soon as possible. Their customer service is often highlighted as helpful, although there has been mention of a negative experience. It's always best to address any concerns directly with the florist to ensure a resolution.

Recent customer reviews and testimonials for Flowerbug Floral Design

H Ford

5-Star

3 months ago

Beautiful flowers and literally amazing service. Ordered online at 9.40, flowers delivered by 10.15. Remarkable. Recipient most pleased - blooms looked lovely on arrival but look like they'll last too. Perfect. Thank you.

Chelsea Douglas

5-Star

a year ago

Amazing service from start to finish, we visited the shop with some ideas for a funeral package. Tom was so welcoming, chatty and had plenty of ideas to add to ours. He made the funeral for our grandma so special. We got so many compliments on the flowers from guests and the funeral company. I could not thank tom enough, he turned our ideas into something so beautiful and elegant! He is such a credit to the company and will definitely be using this company from now on. 3 weeks after and the flowers still have life in them! Thank you so so much❤️❤️

david allen

5-Star

6 months ago

Absolutely delighted with the flowers I ordered for Christmas! Tom and Sarah thank you for the attention to detail and the quality of the flowers! As always a happy customer

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Flowerbug Floral Design Reviews Summary

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Featured review

Flowerbug Floral Design's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Flowerbug Floral Design

How quickly can I expect Flowerbug Florist Liverpool to deliver my order?

Are the floral arrangements from Flowerbug Florist known to last long?

What if there is an issue with my delivery from Flowerbug Florist Liverpool?

Recent customer reviews and testimonials for Flowerbug Floral Design

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Overall Rating

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