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As of Jul 15, 2024, 320 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Fillmore Florist's customer reviews analysis

Fillmore Florist San Francisco enjoys a largely positive reputation reflected in recent customer reviews. Analyzing the feedback reveals that customers appreciate the seamless online ordering system, on-time delivery, and the personal touch of receiving photos of the arrangements before delivery. Clients are also expressing a strong preference for supporting local businesses, which aligns well with Fillmore's local presence. However, not all experiences have been entirely satisfactory, with an isolated incident of a late and wilted delivery, alongside concerns about pricing and customer service from the owner. Overall, customer experiences lean heavily towards the positive, making Fillware Florist a generally well-regarded choice for floral arrangements in the SF area.

Positive Feedback

Key positive aspects drawn from customer feedback include Fillmore Florist's consistent delivery of beautiful and fresh arrangements that match the online pictures, often highlighted as a reason for repeat patronage. The swift delivery service, with some orders being delivered within just a couple of hours, clearly distinguishes Fillmore Florist in terms of efficiency. Customers have also positively acknowledged the convenience of the online order process and the thoughtful inclusion of sending photographs before delivery, which enhances customer satisfaction by providing peace of mind about the order's appearance.

Concerns and Threads

Despite many positive reviews, Fillmore Florist is not without its criticisms. A notable negative aspect revolves around certain customer service experiences, including an encounter with the owner described as 'obnoxious'. Additionally, at least one client felt that the value did not meet the expectation in terms of the size and variety of the bouquet received, especially when considering the price premium. Complaints about late deliveries and the condition of the flowers upon arrival, such as wilted flowers, have also been voiced, although such feedback appears to be less common.

Frequently asked questions about Fillmore Florist

What can I expect regarding the accuracy of the flower arrangement compared to the website images?

Customers have frequently noted that the delivered arrangements closely match the website images, and the florist often sends a photo of the arrangement before delivery for confirmation.

How reliable is the delivery service, especially for time-sensitive occasions?

Most reviews praise Fillmore Florist for prompt and on-time delivery, with some deliveries occurring within 2 hours of ordering. However, there have been isolated instances of late deliveries.

Can I expect good customer service when ordering from Fillmore Florist?

While many customers report excellent service with an easy ordering process and beautiful results, there are instances where customer service satisfaction varied, particularly related to interactions with the owner and some perceived pricing issues.

Recent customer reviews and testimonials for Fillmore Florist

Roxani Gillespie

5-Star

2 months ago

I grew up in San Francisco and it's important to me to support local businesses. My mom still lives in SF, and she loves getting flowers. This was my first time using Fillmore Florist and I'll be back! Online ordering was seamless. The flower arrangement was exactly as pictured and stunning. They sent me a photo of it before it was delivered. They followed the delivery instructions and they delivered it on time. My mother called me so happy with how beautiful it is. A+ all around!

Kevin Shirin

5-Star

a month ago

Happy customer! It’s easy to place your order with Fillmore florist, and they emailed me a photo of the arrangement before it was delivered which was really nice. Will definitely return and recommend Fillmore to others.

Marigrace Bannon

5-Star

3 weeks ago

The flower arrangement I sent from Fillmore Florist, “Over the Moon”, a stunning arrangement of blue Bella Donna, white lilies and roses, adorned with sky blue hydrangea is absolutely gorgeous. Instructions were followed meticulously. I sent the arrangement to my dear friend Danielle, recently promoted to, Supervisor Extraordinaire! I believe in Shopping local and supporting the Fillmore businesses. Needless to say both Danielle and I, are truly, “Over the Moon” 🌙❣️

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Fillmore Florist Reviews Summary

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What do customers say about Fillmore Florist?

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Featured review

Fillmore Florist's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Fillmore Florist

What can I expect regarding the accuracy of the flower arrangement compared to the website images?

How reliable is the delivery service, especially for time-sensitive occasions?

Can I expect good customer service when ordering from Fillmore Florist?

Recent customer reviews and testimonials for Fillmore Florist

Satisfaction Score

Overall Rating

About Fillmore Florist