I have been a Fetch client for over a year, and my experience with the pet sitters and the owner (Regina) has always been fantastic. Booking appointments is very easy: the schedulers get back to me very quickly and let me know if my usual sitter is available, or if I will be meeting a new sitter (meetings with sitters are free). They are also very accommodating with scheduling around special circumstances. Last summer I was planning to go out of town on a trip, but one of our cats was diagnosed with cancer and I was unsure of whether or not I would be able to go. They set me up with a sitter with the understanding that I might need to cancel a few days before, and there was no cancellation fee when I did indeed have to cancel my trip. My pet sitter, Paul, is just wonderful! We have 4 cats, all with very different personalities and needs, and he takes it all in stride. He is obviously a big cat lover, and really bonds with each one of our cats. He sent me daily text updates while we were gone, which really help ease any anxiety I have about leaving them. On the occasion that I needed a different sitter, Fetch assigned me a sitter that is also a vet tech, since two of my cats were having medical issues at the time, they felt that she would be a good fit for them. This is the kind of personalized service that Fetch offers, and I really appreciate so that I don't have to worry about whether my cats are getting the best possible care. Fetch is so great that I went from "just" being a client to working for them as a pet sitter!