This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Fannin Flowers, Inc.?
As of Jul 15, 2024, 959 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Fannin Flowers, Inc.'s publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
Love that they’re 24 hours
beautiful fresh flowers
Good quality flowers
felt welcomed there
always have the nicest staff
It might have been a language barrier
staff had no knowledge of nothing
they were moldy and rotten
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Created by
Trustguide
Published on
July 15, 2024
Last updated
July 15, 2024
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As of Jul 15, 2024, 959 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Review analysis indicates that Fannin Flowers maintains a predominantly positive reputation, primarily driven by its 24/7 availability, diverse selection of flowers, and helpful service. Customers seem to appreciate the convenience and the ability to find flowers for various occasions, even during holidays. However, there are elements of customer dissatisfaction that primarily revolve around inconsistent pricing and customer service challenges. While some reviews praise the staff's friendliness and the affordability of the flowers, others point to issues such as long wait times, communication barriers, and a lack of staff knowledge as detractors from an otherwise favorable customer experience. The issue of flower quality at low price points represents a concern for some customers, although it appears as an isolated trend relative to the more recurrent themes of service and staff engagement.
Positive Feedback
Positive customer feedback for Fannin Flowers is centered around several key attributes. Firstly, the 24/7 operation hours provide unparalleled convenience, allowing customers to purchase flowers at any time. This is further enhanced by the store's readiness to assist customers promptly upon their arrival. Secondly, the extensive variety of flowers—including uncommon shades of sunflowers and seasonal arrangements—has been well-received. Customers also find the pricing of the flowers to be reasonable, offering a good balance between cost and the flower selection available. Additionally, friendly and helpful service, especially during holidays such as Christmas when options are limited, is frequently highlighted. Lastly, the added services like flower wrapping are noted as commendable touches that add value to the customer experience.
Concerns and Threads
On the negative side, certain aspects of Fannin Flowers have marred the overall customer experience for some. Notable issues include inconsistent pricing, with customers reporting various prices quoted for identical items, and some experiencing unexpected price changes during the purchase process. This has raised concerns about the establishment's pricing transparency and staff knowledge of the products. Furthermore, the long wait times for simple transactions have caused frustration among customers seeking a quick purchase. Customer service also suffers from a perceived language barrier, as noted by a reviewer who faced difficulties during a transaction due to limited English-speaking staff. The quality of the flowers has been questioned, with instances of moldy and rotten flowers reported upon return home, and dissatisfaction with the store's response to complaints regarding quality.
Frequently asked questions about Fannin Flowers, Inc.
Are Fannin Flowers open 24/7?
Yes, Fannin Flowers operates 24 hours a day, seven days a week, offering customers the convenience of purchasing flowers at any time.
Can I expect consistent pricing at Fannin Flowers?
While Fannin Flowers offers a variety of flowers at reasonable prices, some customers have reported inconsistencies in pricing. It is advisable to confirm the price before finalizing a purchase.
Does Fannin Flowers offer additional services like flower wrapping?
Yes, Fannin Flowers provides additional services such as wrapping up flowers for customers, which is perceived as a value-added touch.
Recent customer reviews and testimonials for Fannin Flowers, Inc.
Caylan Johnson
4-Star
10 months ago
Stopped by since I was in the area and been wanting some flowers at home. Love that they’re 24 hours and everyone is ready to help when you walk in.
The place is huge with lots of flowers and plants at decent prices. I’ve never seen sunflowers in so many shades. Loved the blue, but bought 5 white ones. Wish the quality was better, but for $10 I’ll live.
Definitely worth checking out if you need an arrangement, new plants or quick bouquet.
Bella CM
4-Star
5 months ago
I found beautiful fresh flowers and arrangements at this place. They were open on Christmas day! Friendly, helpful service.
Christopher Finley, Jr.
4-Star
a month ago
Good quality flowers. Open 24/7 it’s a great place to stop at anytime. They wrap up the flowers for you which a good touch.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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