The reviews for Evans Cycles reflect a mixed reputation with both positive and negative aspects to the customer experience. Positive feedback emphasizes friendly and knowledgeable staff, quick and efficient service, and good quality products. Customers like the one who praised Findlay's proactive assistance reflect the high-quality interpersonal interactions that can positively influence a customer's experience. On the other hand, the reviews highlight significant issues with online ordering processes, poor customer service in terms of assistance and responsiveness, and an apparent reluctance in some instances to engage with customers' inquiries, especially in-store. Recurring themes include the appreciation for the hands-on help received by some personnel, the issues with online order processing, and the frustration felt when staff appear disinterested or unhelpful.
Many customers of Evans Cycles report satisfactory experiences, particularly highlighting the competence and friendliness of the store's staff. Employees like Findlay at the Fountain Bridge branch are often mentioned for providing customer-oriented, experienced, and proficient service. Positive reviews tend to focus on the efficiency of repairs and services, including quick turnaround times for issues such as bike repairs or servicing. Additionally, the quality of products and the value offered by Evans Cycles are praised, suggesting that the company does offer a selection of items that meet customer expectations.
Despite positive experiences reported by some, Evans Cycles also faces criticisms from customers, notably in the domain of customer service. Reviews repeatedly point out problems with the online purchasing process, with orders failing to progress beyond the 'processing' stage and a lack of effective resolution. Furthermore, a noticeable number of complaints revolve around in-store service, like staff being perceived as uninterested and unwilling to assist with product inquiries or purchases. The sense of frustration and disappointment conveyed by customers who left without making intended purchases or had to seek service elsewhere is evident and affects the overall customer perception of the brand.
If you face issues when ordering online, firstly, check your payment method details. If the issue persists, reach out to customer service via email as there is currently no direct contact number. Keep records of all communications in case the issue requires multiple contacts.
The staff at Evans Cycles are generally described as knowledgeable and helpful, particularly with services and repairs. However, there are instances where in-store staff may seem unresponsive or disinterested. For a more assured service experience, you may consider calling ahead to schedule an appointment or asking for a specific staff member recommended by other customers.
Evans Cycles has a stated policy to price-match only with their website, and not with competitors. If you find a product you're interested in and are seeking a price match, it is advisable to check their online prices and policies or contact customer service for clarification.
Visit Evans Cycles at 1A Exchange Place, Edinburgh and experience the latest cycling trends and products. Choose from Men's, Women's & Kids bikes, clothing and accessories. To contact us in store, please call 03439092085.
