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As of Jun 18, 2024, 62 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Epi Center Medspa's customer reviews analysis

The overall reputation of Epi Center MedSpa is mixed, with a noticeable polarity in customer experiences. While some clients express complete satisfaction with the services provided, particularly praising certain staff members for their professional and artistic work, others have voiced pointed criticisms, especially regarding the perceived pressure to purchase additional treatments, and experiences of rushed consultations. The sentiment across the reviews suggests that Epi Center MedSpa possesses skilled professionals who are capable of delivering satisfactory results, leading to repeat business and client loyalty over many years. However, there is a recurring theme of inconsistency, where the customer experience seems to hinge significantly on the individual staff member providing the service. Notably, some reviews mention the facility's ambiance and its range of services positively, associating these aspects with the prestigious reputation that the MedSpaholds within the community.

Positive Feedback

Positive feedback for Epi Center MedSpa highlights several key areas. The MedSpa is often lauded for its knowledgeable and friendly staff, with some technicians receiving high acclaim for their professionalism and the quality of aesthetic outcomes. Clients have noted experiencing a transformative impact on their self-perception and confidence following treatments. The attentive and efficient front desk personnel also receive praise for their part in creating a welcoming and supportive environment. The Spa's ambiance, described as beautiful and relaxing, appears to add to the overall pleasure of the clients' visits. Additionally, customers appreciate the comprehensive consultations and personalized care offered by particular staff members, which include real-time demonstrations of expected results. The long-standing presence of Epi Center MedSpa in San Francisco's Union Square and its commitment to safe and trustworthy practices, as evidenced by staff responsiveness and caution during treatments, have built a core of long-term patrons.

Concerns and Threads

Critiques of Epi Center MedSpa focus on the inconsistent customer service and perceived high-pressure sales tactics. Some reviewers recount instances where treatments felt rushed and their concerns were not adequately addressed, leading to dissatisfaction with the care provided. In particular, experiences with certain staff members have been described as disappointing, with the rushed atmosphere and lack of communication cited as reasons for their discontent. Furthermore, the prices are mentioned as being on the higher side, which when coupled with negative experiences, contribute to the perception of insufficient value for the cost. A portion of the feedback conveys a lack of trust engendered by experiences where clients felt upsold on services they did not initially seek. These mixed experiences suggest that while the MedSpa has the potential to deliver high-quality results, there may be a need to address variability in customer interactions and ensure that sales practices do not overshadow patient care.

Frequently asked questions about Epi Center Medspa

Which staff members at Epi Center MedSpa are particularly recommended for cosmetic procedures?

Based on customer reviews, staff members like Jessica, Prunella, Janelle, AnaMarie, Jasmine, Kristine, and Arlene have been positively noted for their professionalism and quality of care.

Does Epi Center MedSpa offer a good environment for its treatments?

Yes, clientele have described the MedSpa's environment as beautiful, relaxing, and professional, complementing the overall service experience.

What are some of the treatments available at Epi Center MedSpa that customers have had positive experiences with?

Customers have mentioned successful and enjoyable experiences with services such as laser hair removal, IPL photofacials, Botox injections, and facial rejuvenation treatments.

Recent customer reviews and testimonials for Epi Center Medspa

Irina Bulygina

1-Star

2 weeks ago

Ann Marie is the worst! She basically treated me everywhere but not the area of my concern, because they want you to come back to have the second injection. Why make 400$ if they can make 1000$!!! This place in the business of selling using high pressure sales techniques. They love money so much, they change the tone their voice into erotic one to sound sexy talking about their attractive prices! Those people are evil because all they care is to look good while doing evil!

Zee Williamson-Brewer

1-Star

3 months ago

I had quite the opposite experience as some of the other reviewers. I had multiple consultations on the products and they didn't seem to upsale too much. The front desk staff were very kind. Jessica did my work and she is a true artist! I was a bit hesitant the next day but things hadn't settled yet. She spent the time necessary and made sure I saw the results in real-time, so there were no surprises. It can be a scary experience to trust someone with your face with results that last over 9 months. I'm glad I took a leap of faith and plan on returning next month! 4 months later Update: I had a pretty uncomfortable visit and had it not been for Prunella I probably wouldn't be returning. I don't want to put a lot of negativity into the universe because I believe my concerns have been dealt with, but I do feel the need to put out a bit of an ominous warning. The entire staff are amazing. Let's just say I won't be returning on a day that Anna Marie is on staff. If people want a safe and comfortable experience then I'd recommend requesting Jessica for all your needs.

Daria Gershman

1-Star

6 months ago

Big shout out to Epi Center and AnaMarie. I have heard great things about this Med Spa over the years and I finally made an appointment for a Holiday face "refresher". I came in for a consult with AnaMarie and she knew just what I needed. I look and now feel rejuvenated. I tried the EZ Gel. She added another couple small touches and I love the results. Very friendly and knowledgeable staff. 5 stars!

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Epi Center Medspa Reviews Summary

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What do customers say about Epi Center Medspa?

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Featured review

Epi Center Medspa's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Epi Center Medspa

Which staff members at Epi Center MedSpa are particularly recommended for cosmetic procedures?

Does Epi Center MedSpa offer a good environment for its treatments?

What are some of the treatments available at Epi Center MedSpa that customers have had positive experiences with?

Recent customer reviews and testimonials for Epi Center Medspa

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Overall Rating

About Epi Center Medspa