I had quite the opposite experience as some of the other reviewers. I had multiple consultations on the products and they didn't seem to upsale too much. The front desk staff were very kind. Jessica did my work and she is a true artist! I was a bit hesitant the next day but things hadn't settled yet. She spent the time necessary and made sure I saw the results in real-time, so there were no surprises. It can be a scary experience to trust someone with your face with results that last over 9 months. I'm glad I took a leap of faith and plan on returning next month! 4 months later Update: I had a pretty uncomfortable visit and had it not been for Prunella I probably wouldn't be returning. I don't want to put a lot of negativity into the universe because I believe my concerns have been dealt with, but I do feel the need to put out a bit of an ominous warning. The entire staff are amazing. Let's just say I won't be returning on a day that Anna Marie is on staff. If people want a safe and comfortable experience then I'd recommend requesting Jessica for all your needs.