Dr. Delphinium Designs & Events has established a reputation for delivering aesthetically pleasing and long-lasting flower arrangements, with many customers expressing high levels of satisfaction. Positive reviews frequently commend the quality and freshness of the floral designs, as well as the company's exceptional customer service. The reviews indicate that the company excels in wedding event arrangements, offering detailed proposals, flexibility, and adherence to clients' visions. However, there are notable instances where customer expectations were unmet, particularly regarding the longevity and quality of delivered arrangements, and inconsistent experiences with the 'designer's choice' option. Complaints have also highlighted issues with customer service, specifically when dealing with complaints about product quality. Despite the few negative sentiments, the overarching impression is one of a professional and capable florist with a focus on high-quality products and excellent service.
The positive feedback for Dr. Delphinium Designs & Events highlights several key strengths of the company. Customers praise the quality and beauty of the floral arrangements, with many noting that the delivered products often exceed expectations and the online representations. The freshness and value of the flowers are consistent themes, as is the professional and patient guidance provided by the staff during selection and design processes, particularly for wedding events. The ability to preserve flowers post-event and the inclusion of a diverse inventory such as candles and containers further contribute to customer satisfaction. The personal touch and attentive nature of customer service, along with easy-to-use online ordering and reliable delivery, stand out as components of the positive customer experience.
While many customers are satisfied with Dr. Delphinium Designs & Events, there are substantial concerns raised by some. A recurring issue is the inconsistency in the quality of the 'designer's choice' arrangements, with reports of unsatisfactory bouquets that include wilting or brown-spotted flowers. These negative experiences are compounded by what some customers describe as defensive and unhelpful customer service when issues arise, leaving them feeling undervalued as patrons. Furthermore, the longevity of the flowers has been questioned, with disheartening accounts of arrangements lasting less than 48 hours which detracts from the overall perceived value and trust in the company's offerings. The negative feedback, though numerically less prevalent, emphasizes the critical need for consistent quality control and a proactive, compassionate approach to customer service resolution.
Dr. Delphinium Designs & Events sources high-quality flowers and prides itself on the creation of fresh and durable arrangements. They also provide detailed care instructions on their website to help customers maintain the longevity of their flowers.
According to customer reviews, the arrangements delivered by Dr. Delphinium often meet or exceed the expectations set by online photos, providing confidence that what is seen online is reflective of what will be received.
In case of any dissatisfaction with an order, customers are encouraged to contact Dr. Delphinium's customer service. While experiences may vary, the staff aims to be helpful, and there have been instances where they have sent replacement arrangements to address concerns.
Florist providing custom flower & plant designs for wedding, corporate & holiday events.
