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Dovedale Florist

Dovedale Florist Reviews Summary

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Florists | Liverpool

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29 Dovedale Rd, Liverpool L18 5EP

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Dovedale Florist?

As of Jul 15, 2024, 98 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Dovedale Florist's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

beautiful spray

Bouquet was perfect

very happy with the wonderful displays

Absolutely lovely staff

Stunning funeral flowers

amazing job

absolutely love them!

absolutely fantastic

Truly the best flowers

work is remarkable

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 15, 2024
Last updated
July 15, 2024

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Dovedale Florist's customer reviews analysis

Evaluating the corpus of recent reviews, Dovedale Florist emerges with an exemplary reputation for delivering quality floral arrangements and exhibiting outstanding customer service. The custom-crafted sprays and bouquets, particularly those made for somber events such as funerals, are repeatedly lauded for their beauty and thoughtfulness, reflecting the clients' intentions and emotional desires. The florist's attention to detail and ability to encapsulate personal sentiment indicate a tailored approach to each order. Product longevity and presentation constitute other praised attributes, enhancing overall satisfaction. Moreover, the staff, notably Paula, is frequently acknowledged for professionalism and dedication to customer needs, including accommodating last-minute requests and providing reassurance during stressful times. Dovedale's reliable service is appreciated by both local and international clients, underpinned by efficient delivery and consistent quality, which appears to foster customer loyalty and repeat business.

Positive Feedback

Dovedale Florist's positive reviews are anchored by several key aspects: the quality and longevity of the floral arrangements, the personalized and professional service, and the reliability of delivery. Customers are particularly impressed with the bespoke nature of the arrangements, such as funeral sprays that resonate with personal meaning and bouquets that leave a lasting impression. The staff's dedication to creating special experiences for receivers of the flowers, as demonstrated in their willingness to go 'the extra mile', positively affects consumer sentiment and elevates the brand's image. Paula, a staff member, is consistently highlighted for her remarkable service, building trust and emotional connections with the clientele. The ease of ordering, both in-person and online from abroad, enhances the user experience, and the prompt delivery of fresh, aesthetically pleasing floral arrangements substantiates Dovedale's high standing in customer feedback.

Concerns and Threads

The collection of reviews presented does not reveal a significant pattern of negative experiences among Dovedale Florist's clientele. There is a limited dataset surrounding any negative aspects, and based on the reviews provided, customer dissatisfaction is notably absent. The reviews analyzed consistently highlight satisfactory outcomes and do not offer insights into areas where Dovedale may need improvement. Without evidence of recurring issues or specific criticisms, an accurate appraisal of negative customer feedback cannot be asserted. To maintain an objective standpoint, omission of negative feedback must be acknowledged, yet it must also be noted that customer reviews are subject to bias and may not reflect the experience of all customers.

Frequently asked questions about Dovedale Florist

Can Dovedale Florist create custom floral arrangements for specific events?

Yes, Dovedale Florist is known for their ability to craft customized floral arrangements for a variety of occasions, including funerals, birthdays, and other special events, tailored to suit personal preferences and themes.

Is Dovedale Florist capable of handling last-minute orders?

Yes, the staff at Dovedale Florist have been noted for their willingness to accommodate last-minute requests, with numerous reviews highlighting their prompt service and dedication to meeting customer needs efficiently.

Does Dovedale Florist provide delivery services, and are they reliable?

Dovedale Florist offers delivery services that are highly regarded for their reliability. Customers from both local areas and as far as the United States have expressed satisfaction with the timely and careful handling of their orders.

Recent customer reviews and testimonials for Dovedale Florist

Dovedale Florist
Anne
5-Star
8 months ago
A belated review but wanted to say thank you for the beautiful spray you did for mum's funeral at end of August. Went in to discuss with Paula what I wanted and she fully delivered. I asked for a spray that looked like a garden as mum loved hers. Got exactly that with a great mix. I didn't take a photo of the spray itself but it was based on one that Dovedale do. Excellent service with the spray delivered to the undertakers and also some family flowers delivered to the house.
Dovedale Florist
Brian Lankertis
5-Star
3 months ago
Used this florists twice and both times the Bouquet was perfect. The flowers last longer than other florists I've used and the presentations themselves are beautiful. Will keep using Dovedale, they're excellent.
Dovedale Florist
Terry Lewis
5-Star
2 months ago
I have used Dovedale Florists several times now and have been very happy with the wonderful displays they have delivered to my sister. Living 250 miles away it is very satisfying to find a supplier that is as reliable and able to deliver such stunning flowers as Dovedale. Terry Lewis Hampshire
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Dovedale Florist's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
Dovedale Florist

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
98
reviews
Excellent
Good
Average
Fair
Poor
More details

About Dovedale Florist

Florists
At Dovedale Florist we are passionate about flowers and have been supplying the local community and businesses for over 30 years. We stock a wide range of plants and fresh cut flowers sourced from dutch auction houses. We provide a same and next day delivery service, and deliver your order personally. Or if you'd prefer, you can choose to 'Click and Collect' and collect your order at a time that suits you.
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