CPR Cell Phone Repair Granada Hills generally appears to deliver a positive customer experience, underscored by rapid service and a perceived commitment to customer satisfaction. Positive remarks frequently emphasize the quick turnaround time for repairs, sometimes completed in less than an hour, and the quality of the work done, with devices often restored to 'brand new' condition. Fair pricing and discounts, especially for first-time customers, add to the favorable perception. The owner's response to honor a warranty even slightly beyond its expiration date reflects a customer-oriented approach. While many customers are loyal and have been using their services for years, there is a notable concern related to security practices, specifically regarding the handling of customers' personal information during the repair process.
The positive aspects of CPR Cell Phone Repair Granada Hills prominently include the rapid and efficient repair services offered, as highlighted by multiple reviews. Customers are pleased with the quick turnaround time, often referencing repairs that are completed much faster than expected. Another positive aspect mentioned is the quality of repair services, with phones often being restored to like-new condition, enhancing customer trust in their service quality. The mention of fair pricing and the extension of discounts to new customers further adds to the positive image of the repair shop. Additionally, the act of honoring warranties even when slightly overdue reflects a strong commitment to customer service and satisfaction, promoting loyalty and encouraging return visits.
Despite many positive experiences at CPR Cell Phone Repair Granada Hills, there are concerns that cast a shadow over the company's reputation. A recurring negative aspect involves the handling of personal information, notably the requirement for customers to disable security features and share passwords, which raises privacy and security concerns, particularly when linked to an unsolicited reset of an Apple ID password. Furthermore, inconsistent information regarding appointment requirements has caused confusion and inconvenience to some customers. Lastly, isolated customer feedback suggests that some repairs may lack durability or thoroughness, leading to repeated servicing needs or a general mistrust of the technical competency of the staff.
CPR Cell Phone Repair Granada Hills is known for their fast service, with many customers reporting repair times as quick as 20 minutes to an hour, depending on the issue and the scheduling availability.
Yes, CPR Cell Phone Repair Granada Hills provides a 30-day warranty on their repairs, as mentioned in the customer reviews. They are also noted for honoring this warranty even if it has slightly lapsed, which shows their commitment to customer satisfaction.
Reviews indicate that the staff at CPR Cell Phone Repair Granada Hills may ask for passwords to disable security features like 'Find My iPhone'. However, customers have raised security concerns about this practice. It is advisable to inquire directly about their security policies and express any reservations before proceeding with the service.
Established in 2013, CPR Cell Phone Repair Granada Hills is a local electronics repair shop specializing in the repair of the latest iPhone, Mac, Samsung, iPad, and computer models. Whether you are in need of a screen replacement, battery replacement, water damage repair, or data recovery, you can depend on the expert technicians of CPR Cell Phone Repair Granada Hills.From the newest iPhone and Samsung Galaxy models to the iPad Pro and Microsoft Surface, CPR Cell Phone Repair Granada Hills is your one-stop repair shop for all things electronic! We specialize in fixing smartphones and tablets of all makes and models.
