The overall company reputation of CPR Cell Phone Repair Dallas Uptown appears to be quite positive, with numerous instances of exceptional customer service noted by patrons. Customers have highlighted the staff's friendliness and efficiency, particularly their ability to provide service even near closing hours and effectively addressing problems. The responsiveness of the owner in resolving an overpayment issue stands out, demonstrating a commitment to customer satisfaction and fairness that has been well-received. A trend of positive experiences includes timely repairs, proactive assistance for customers with additional needs (such as those with children), and commendable service from both front-of-house staff and technicians. While the majority of customers praise the quality of the repairs, with several mentions of devices 'looking brand new', there are concerns about the use of non-OEM parts and an incident where a repair led to additional damage.
Key positive feedback for CPR Cell Phone Repair Dallas Uptown consistently aligns with their customer service, as many testimonials commend the staff for their kindness, efficiency, and professionalism. The rapid turnaround on repairs is a recurring theme, often cited along with the quality of work wherein repaired devices are described as looking like new. The technicians, including named employees, are praised for their quick and effective service. The hands-on approach by the owner to rectify a billing mistake further reinforces the positive image, as it reflects a business that values transparency and customer retention. Additionally, accommodations for customers with special circumstances, such as those with young children, have been noted for providing a compassionate and considerate customer experience.
Despite the many positive reviews, CPR Cell Phone Repair Dallas Uptown is not without its critiques. A significant concern raised by customers revolves around the authenticity of the replacement parts, specifically a case where a non-OEM part resulted in malfunctioning of crucial phone features. This raises questions about the consistency and quality of the repair materials used. Moreover, an incident where a device incurred additional damage during service—the cracking of back glass on an S22 Ultra+—suggests possible shortcomings in technical skill or care. This negative experience was compounded by the customer's expectation to receive further communication and resolution from the store.
Based on customer feedback, there is at least one instance of CPR Cell Phone Repair Dallas Uptown not using OEM parts, which affected the functionality of the repaired device. It is advisable to inquire directly with the store about the types of parts used during the repair process.
Many reviews commend CPR Cell Phone Repair Dallas Uptown for their fast service, with some repairs being completed within an hour and technicians efficiently meeting appointment times. However, it's always best to consult with the store for estimated repair times as they may vary.
In situations where service issues arose, such as an overpayment or additional damage during a repair, CPR Cell Phone Repair Dallas Uptown has shown to be responsive. The owner personally reaches out to resolve billing issues, and they have invited customers back for corrective service when needed.
Repair shop for smartphones & other small electronics, plus refurbished phones for sale & trade.
