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Celebrity Cruises

Celebrity Cruises Reviews Summary

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1050 Caribbean Wy, Miami, FL 33132, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Celebrity Cruises?

As of Aug 30, 2024, 275 customers have reviewed this business and rated it 3.8 Star out of 5. Trustguide conducted an in-depth analysis of Celebrity Cruises's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

a delight

exceptional experience

highly recommend

amazing

I enjoy this ship

5 star service

a great experience

Beautiful experience

Eye Candy

not worth the headache

Absolutely awful

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
August 30, 2024
Last updated
August 30, 2024

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Celebrity Cruises's customer reviews analysis

Overall, Celebrity Cruises appears to have cultivated a positive company reputation, underscored by high-quality customer experience. Reviews consistently highlight the brand's commitment to service, with numerous accolades for their attentive, friendly, and accommodating staff. Guests express appreciation for the culinary offerings which are described as excellent, varied, and catering to diverse palates, with specialty restaurants and craft cocktails receiving specific praise. Furthermore, the modern and elegant design of the ships, the breadth of activities including live entertainment, and the luxurious atmosphere contribute to a premium vacation experience. However, there are some concerns related to incremental fees and customer service issues post-cruise that have left some customers disappointed. This suggests a potential area for improvement in transparency and after-sales support.

Positive Feedback

Positive customer feedback for Celebrity Cruises is anchored in several key areas. First, the quality of on-board dining is frequently celebrated, with guests expressing satisfaction with the variety and creativity of food offerings, especially in the speciality restaurants. Second, customers laud the level of service and attention to detail across the fleet, noting friendly and highly trained staff that enhance the overall cruise experience. Third, the ship's design and amenities are repeatedly mentioned as modern, elegant, and contributing to a sense of luxury. Entertainment options like theater productions and live music also stand out as high points, catering to a wide range of interests and ensuring there is never a dull moment on board. Lastly, the accommodations are often described as spacious, well-appointed, and immaculately maintained.

Concerns and Threads

On the flip side, several negative aspects have emerged from customer feedback regarding Celebrity Cruises. Some guests have reported frustrations with additional fees that feel excessive, which could detract from the overall exceptional experience touted by the cruise line. Issues with flight bookings made through Celebrity Cruises have caused significant inconvenience, with multiple changes and poor communication highlighted as major flaws, leading to at least one customer's decision to no longer use the service. Room and cleanliness challenges, alongside reported inefficiencies in customer service, have also surfaced, including disturbing incidents such as a pregnant woman accidently served alcohol and the concerning manner in which promised compensation was handled. Additionally, some mention of dissatisfaction with older ships, as well as poor treatment of staff which dampen the otherwise positive impressions.

Frequently asked questions about Celebrity Cruises

What dining options are available on Celebrity Cruises?

Celebrity Cruises offers a wide range of culinary experiences, including main dining rooms, buffet-style meals, and speciality restaurants that feature a variety of cuisines and creative dishes crafted with fresh ingredients. Guests can enjoy everything from casual dining to intimate, gourmet experiences.

What kind of entertainment is provided on Celebrity Cruises ships?

Guests aboard Celebrity Cruises can expect a robust schedule of entertainment options, ranging from Broadway-style theater productions to live music, game shows, comedy acts, and various themed parties. There are activities suitable for all ages, ensuring that everyone can find something enjoyable.

Does Celebrity Cruises offer any excursions on their cruises?

Yes, Celebrity Cruises provides a selection of shore excursions catered to giving passengers meaningful experiences in the port cities they visit. These are well-organized tours with knowledgeable guides, designed to offer a good perspective of local culture, history, and attractions.

Recent customer reviews and testimonials for Celebrity Cruises

Celebrity Cruises
Keith Kimble
5-Star
2 weeks ago
Our recent 5-day Celebrity cruise was a delight. The culinary experience was excellent, with a wide variety of exquisite dishes that catered to every taste. The craft cocktails were expertly mixed and provided a perfect way to unwind each evening. The entire trip was a blend of relaxation and indulgence, making it a memorable vacation with good friends.
Celebrity Cruises
Raul L
5-Star
a month ago
I recently embarked on a journey with Celebrity Ascent and can confidently say it was an exceptional experience from start to finish. From the moment we boarded, the level of service and attention to detail was outstanding. The ship's modern and elegant design provided a luxurious atmosphere that made our stay incredibly comfortable. The dining options were impressive, offering a variety of cuisines that catered to every palate. The quality of the food was consistently high, with fresh ingredients and creative dishes that made each meal memorable. The specialty restaurants were particularly noteworthy, providing an intimate and unique dining experience. The onboard entertainment exceeded my expectations, with a diverse range of shows, live music, and activities that ensured there was never a dull moment. The theater productions were of Broadway quality, and the live musicians were incredibly talented. Our stateroom was spacious and well-appointed, with all the amenities needed for a relaxing stay. The housekeeping staff did an excellent job of keeping everything immaculate and were always friendly and accommodating.
Celebrity Cruises
Naresh Patel
5-Star
a month ago
Our Cruise started in Bayonne for seven days to Bermuda- Great service on and off the ship. Highly recommend- the food was excellent in the dining room - best service received from highly trained staff- Bobby and staff in the Casino were great 🙏🏼😊
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Celebrity Cruises's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%
More details
Celebrity Cruises

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.8
/5
275
reviews
Excellent
Good
Average
Fair
Poor
More details

About Celebrity Cruises

Uncategorized
Celebrity Cruises is a Relaxed Luxury℠ resort at sea where guests can sail on the world's best places to the world's best places. Visit up to 8 destinations in one sailing, dine in a new restaurant at every meal, rest in luxurious spaces designed to the last detail for comfort, find your wellbeing miles away at sea, all with the world at your service. Our fifteen award-winning ships offer unique experiences in more than 300 destinations on all seven continents.
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