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Aura Skin Spa Reviews Summary

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Spas | San Francisco, CA

118 Columbus Ave, San Francisco, CA 94133, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Aura Skin Spa?

As of Jun 18, 2024, 29 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Aura Skin Spa's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

did a great job with everything looking natural

impressed me with his professionalism

Carlos is a master injector

incredible experience at Aura Skin Spa

made my experience comfortable and easy

consistently offering great experience

Carlos has been very helpful

extremely talented with Botox, fillers

couldn't be happier with the results

had a terrible experience here

About this report

This report was produced by Trustguide on Jun 18, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
June 18, 2024
Last updated
June 18, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Aura Skin Spa's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
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Aura Skin Spa

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Aura Skin Spa's customer reviews analysis

Aura Skin Spa's reputation, as reflected by customer testimonials, appears to be positive overall, particularly when it comes to the work of Nurse Practitioner Carlos. While most clients praise his professionalism and the natural-looking results of treatments such as Botox, fillers, and laser procedures, there have been some inconsistencies in client experiences. Notably, dissatisfaction among some guests pertains to their interactions with new staff members or perceived insensitivity regarding treatments for clients of color. Despite the occasional negative encounter, recurring themes in positive reviews include the spa's clean and calming ambiance, the competence and attentiveness of Carlos, and a high level of customer satisfaction with the outcomes of their aesthetic procedures.

Positive Feedback

Customers frequently laud the professional and diligent care they receive at Aura Skin Spa, particularly with Nurse Practitioner Carlos, who garners appreciation for his aesthetic eye, skillful touch, and minimal downtime treatments. Clients are not only pleased with the outcomes, which they describe as transformative and natural, but they also highlight the welcoming staff and the personalized service that caters to their individual skin care needs. Positive experiences extend to the soothing environment of the spa itself, which contributes to the overall satisfaction of the clientele. Clients who undergo various treatments such as Botox, Juvederm, and Emsculpt share a high level of trust in the spa's services and express loyalty through repeat visits and referrals—signifiers of a trusted and esteemed esthetic facility.

Concerns and Threads

Despite predominantly positive feedback, Aura Skin Spa has encountered criticism, particularly from clients identifying as people of color (POC), who report feeling marginalized and misunderstood during their consultations. These customers have articulated instances of unsatisfactory treatment, where assumptions were made about their skin without thorough and respectful dialogue, giving rise to feelings of being unheard and devalued. Furthermore, the addition of new staff has yielded mixed responses, with some clients feeling uncomfortable and less confident in the care provided compared to the established reputation of more experienced practitioners. These reviews suggest areas where the spa could improve in terms of staff training, cultural sensitivity, and ensuring a consistent standard of patient care across all team members.

Frequently asked questions about Aura Skin Spa

What types of cosmetic treatments can I get at Aura Skin Spa?

Aura Skin Spa provides a range of aesthetic services, including Botox, fillers like Juvederm, laser treatments such as Fraxel, and Morpheus8, among others. Clients are advised to consult with the spa's specialists to tailor treatments to their specific needs and goals.

Does Aura Skin Spa have experience with treating darker skin tones?

Yes, the spa has received praise for its experience with using lasers on darker skin tones. However, it is recommended that prospective clients of all skin tones discuss their treatment plan and any concerns with a practitioner to ensure the best possible care.

What is the customer experience like at Aura Skin Spa?

Customers generally report a positive experience that includes a professional and friendly staff, a clean and calming environment, and personalized, attentive service. Although opinions may vary, the majority of feedback is highly favorable, with particular commendation for the outcomes of their cosmetic treatments.

Recent customer reviews and testimonials for Aura Skin Spa

Aura Skin Spa
Yasaman Rezaei
5-Star
a month ago
I went to Aura for some Botox and filler. I saw Carlos and he did a great job with everything looking natural, and exactly how I wanted. He also had a great touch, I had very little downtime and no bruises. (I usually get bruised). I will definitely be going back.
Aura Skin Spa
B
5-Star
3 months ago
I swear I thought I reviewed Aura before! Well, I've been going here for years for fraxel dual. It's a long drive from the valley, takes up my entire morning! but I make it every time for Carlos, who impressed me with his professionalism on the phone and later in person when I proceeded with treatment. Super happy and as someone with negative medical experiences, I'm grateful to have found an expert provider with *chef's kiss* experience using lasers on darker skin tones, among other treatments! They recently changed their numbing formulation which has helped SO much with pain... but I will say I have not been impressed with Ari, a recent addition to the team who I do not feel comfortable in her care.
Aura Skin Spa
Lims Nair
5-Star
a month ago
I had a terrible experience here. Do not recommend for POC. They looked at my race and saw nothing else. No questions about the outcome I was looking for or my skin history. Carlos went on a spiel about my skin and recommended a treatment but all of his assumptions were wrong, and when I tried to speak up he talked over me. I have never felt so bad and sad at a skin clinic.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
29
reviews
Excellent
Good
Average
Fair
Poor
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About Aura Skin Spa

Spas
Aura Skin Spa is a medical day spa in San Francisco that has been in business for 17 years and is dedicated to providing results oriented skin care treatments that will restore and maintain the health and beauty of your skin. By combining a balance of FDA-approved treatments and select aesthetic procedures, such as Botox, dermal fillers, skin resurfacing including Morpheus8 and Fraxel, body sculpting such as Emsculpt and Vanquish and skin tightening and laser hair removal services. We also offer skin care products such as Obagi and EltaMD. Aura's medical professionals, comprised of physicians, nurse practitioners and registered nurses will provide a customized and comprehensive skin care plan designed to your individual skin care needs.
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