Featured review

As of Jun 18, 2024, 29 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Aura Skin Spa's customer reviews analysis

Aura Skin Spa's reputation, as reflected by customer testimonials, appears to be positive overall, particularly when it comes to the work of Nurse Practitioner Carlos. While most clients praise his professionalism and the natural-looking results of treatments such as Botox, fillers, and laser procedures, there have been some inconsistencies in client experiences. Notably, dissatisfaction among some guests pertains to their interactions with new staff members or perceived insensitivity regarding treatments for clients of color. Despite the occasional negative encounter, recurring themes in positive reviews include the spa's clean and calming ambiance, the competence and attentiveness of Carlos, and a high level of customer satisfaction with the outcomes of their aesthetic procedures.

Positive Feedback

Customers frequently laud the professional and diligent care they receive at Aura Skin Spa, particularly with Nurse Practitioner Carlos, who garners appreciation for his aesthetic eye, skillful touch, and minimal downtime treatments. Clients are not only pleased with the outcomes, which they describe as transformative and natural, but they also highlight the welcoming staff and the personalized service that caters to their individual skin care needs. Positive experiences extend to the soothing environment of the spa itself, which contributes to the overall satisfaction of the clientele. Clients who undergo various treatments such as Botox, Juvederm, and Emsculpt share a high level of trust in the spa's services and express loyalty through repeat visits and referrals—signifiers of a trusted and esteemed esthetic facility.

Concerns and Threads

Despite predominantly positive feedback, Aura Skin Spa has encountered criticism, particularly from clients identifying as people of color (POC), who report feeling marginalized and misunderstood during their consultations. These customers have articulated instances of unsatisfactory treatment, where assumptions were made about their skin without thorough and respectful dialogue, giving rise to feelings of being unheard and devalued. Furthermore, the addition of new staff has yielded mixed responses, with some clients feeling uncomfortable and less confident in the care provided compared to the established reputation of more experienced practitioners. These reviews suggest areas where the spa could improve in terms of staff training, cultural sensitivity, and ensuring a consistent standard of patient care across all team members.

Frequently asked questions about Aura Skin Spa

What types of cosmetic treatments can I get at Aura Skin Spa?

Aura Skin Spa provides a range of aesthetic services, including Botox, fillers like Juvederm, laser treatments such as Fraxel, and Morpheus8, among others. Clients are advised to consult with the spa's specialists to tailor treatments to their specific needs and goals.

Does Aura Skin Spa have experience with treating darker skin tones?

Yes, the spa has received praise for its experience with using lasers on darker skin tones. However, it is recommended that prospective clients of all skin tones discuss their treatment plan and any concerns with a practitioner to ensure the best possible care.

What is the customer experience like at Aura Skin Spa?

Customers generally report a positive experience that includes a professional and friendly staff, a clean and calming environment, and personalized, attentive service. Although opinions may vary, the majority of feedback is highly favorable, with particular commendation for the outcomes of their cosmetic treatments.

Recent customer reviews and testimonials for Aura Skin Spa

Yasaman Rezaei

5-Star

a month ago

I went to Aura for some Botox and filler. I saw Carlos and he did a great job with everything looking natural, and exactly how I wanted. He also had a great touch, I had very little downtime and no bruises. (I usually get bruised). I will definitely be going back.

5-Star

3 months ago

I swear I thought I reviewed Aura before! Well, I've been going here for years for fraxel dual. It's a long drive from the valley, takes up my entire morning! but I make it every time for Carlos, who impressed me with his professionalism on the phone and later in person when I proceeded with treatment. Super happy and as someone with negative medical experiences, I'm grateful to have found an expert provider with *chef's kiss* experience using lasers on darker skin tones, among other treatments! They recently changed their numbing formulation which has helped SO much with pain... but I will say I have not been impressed with Ari, a recent addition to the team who I do not feel comfortable in her care.

Lims Nair

5-Star

a month ago

I had a terrible experience here. Do not recommend for POC. They looked at my race and saw nothing else. No questions about the outcome I was looking for or my skin history. Carlos went on a spiel about my skin and recommended a treatment but all of his assumptions were wrong, and when I tried to speak up he talked over me. I have never felt so bad and sad at a skin clinic.

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Aura Skin Spa Reviews Summary

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Featured review

Aura Skin Spa's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Aura Skin Spa

What types of cosmetic treatments can I get at Aura Skin Spa?

Does Aura Skin Spa have experience with treating darker skin tones?

What is the customer experience like at Aura Skin Spa?

Recent customer reviews and testimonials for Aura Skin Spa

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Overall Rating

About Aura Skin Spa