Abbey Upholstery and French Polishing have garnered a largely positive reputation from its clientele, underlined by recurring themes of professionalism, craftsmanship, and customer satisfaction. Reviews frequently commend the individual named Karen for her meticulous attention to detail and professionalism in upholstery services, which have been described as 'artful' restorations. Customers appreciate the company’s honesty and consultative approach, particularly in situations where costs could be transparently minimised and efficiency in project completion was evident. Customers seeking restoration or reupholstery of antique furnishings have expressed satisfaction with the thoughtful advice and impressive final results. However, the company’s reputation is somewhat tarnished by complaints regarding the stock availability and delivery for online purchases, alongside criticism of customer service responsiveness and pricing.
Extensively positive feedback for Abbey Upholstery and French Polishing highlights their strengths in providing high-quality services. Customers have specifically praised Karen's exceptional skill level and her consultative methodology that ensures client awareness and involvement through the restoration process, while also appreciating cost-effectiveness and timely project executions. The talent in managing antique restoration projects is also well-recognized, with customers commending the guidance provided on textile choices and the beautiful outcomes of the furniture pieces. The competency and helpful nature of the company appear as significant factors contributing to their positive standing amongst customers who have used their services.
While the majority of feedback for Abbey Upholstery and French Polishing is positive, there are notable negative experiences that detract from the company's overall reputation. Customers have expressed frustration with aspects such as misleading stock information on their website, leading to prolonged wait times for online purchase deliveries. This has caused disappointment and inconvenience, especially highlighted in the experience of one customer seeking a high back chair for an elderly relative. Additionally, customer service responsiveness is flagged as a significant concern, with reports of unreturned calls and emails, which translated into an overall poor customer service rating for some. These negative experiences have lead to advisements for potential buyers to consider alternative options.
Yes, according to customer reviews, the company is highly trusted for its quality workmanship on antique furniture, with specific praise for their professional advice and attention to detail in restoration.
Customers have noted the company's honesty and transparency in services and pricing, especially in circumstances where cost-saving measures are possible.
Some customers have reported discrepancies between stock listed on the website and actual availability, leading to delivery delays. It may be advisable to confirm stock availability with customer service before placing an online order.
Abbey Upholstery is a family run company offering reupholstery services, french polishing, furniture repairs, new seat interiors/cushions. From antiques to dining chairs, full suites to headboards. Specialists in Ercol, Parker Knoll, GPlan, Duresta, Multiyork, M&S, Next, Natuzzi and all good furniture makes.The business started in 1976 by Tom and now continues with his daughter Karen who studied Furniture Design at university.Please get in touch for advice about how we can 'upcycle' your furniture and stop it going to landfill. We also carry lots of fabrics now made from recycled materials.Our workshop is in Thackley in Bradford and we cover the whole of West Yorkshire and North Yorkshire from our home base in Cookridge, Leeds.
