The reviews for Aaron's Touch Up & Restoration predominantly depict an organization that has earned a commendable reputation through skilled craftsmanship and quality service. The majority of customer experiences underscore a high level of satisfaction with the restoration and repair work, as well as a positive encounter with the professional staff. Clients consistently highlight the company's ability to rejuvenate and transform their furniture, and they often express intent to engage the company's services in the future. However, a shared concern touching on the billing process and delivery timing suggests some areas may benefit from improvement. The reviews frequently praise the restoration outcomes, while challenges with cost estimations and project timelines could affect the overall customer experience adversely.
Positive customer feedback for Aaron's Touch Up & Restoration is concentrated on a few key aspects of the business. Talented craftsmanship appears to be the cornerstone of the company’s service offerings, with numerous customers expressing admiration for the high-quality restoration and reupholstering work. The company's proficiency in handling a variety of materials - from wood to leather - further cements their skillset in versatility. Professionalism and responsiveness of the staff have garnered positive remarks, fostering a welcoming and supportive environment for clientele. The added conveniences of pick-up, delivery services, and the ability to handle business transactions electronically are particularly appreciated, enhancing the overall convenience and efficiency of the customer experience.
Despite the overall positive feedback, Aaron's Touch Up & Restoration faces criticism in specific operational areas. The billing process has been flagged as problematic, with a customer experiencing an unexpected increase in price without a corresponding change in the scope of work. This incident points to potential issues in pricing transparency and communication. Additionally, project completion timelines appear to be an area of concern, with at least one customer indicating that the work took longer than expected. Delays and unpredicted extensions in delivery times could undermine the company's reliability from the customers' perspective.
Yes, the company is skilled in working with a range of materials such as wood, leather, and fabrics, providing restoration and reupholstering services.
Aaron's Touch Up & Restoration offers conveniences such as furniture pick-up and delivery, enhancing the service experience for customers.
While many customers are satisfied with the services received, there are instances where concerns have been raised regarding pricing transparency and final billing. It is recommended to discuss the scope and cost of work in detail prior to engagement.
ATR is the top choice for furniture repair, refinishing, upholstery, and restoration in the Dallas/Fort Worth area. We perform high-quality work and love working with our clients. You will love every project from furniture reupholstery to cabinet refinishing.Our family-owned business employs skilled craftsmen with over 100 years of combined experience. We are trusted with family heirlooms and antiques. Our workmanship and materials are of the highest grade to create a piece you will enjoy for years to come. Let us show you why we’ve made an honest reputation for ourselves in the DFW metroplex.
