The reviews for Seventeenth St Upholstery present a diverse range of customer experiences, contributing to a multifaceted company reputation. Positive feedback is predominantly centered around the quality of work, the speed of service delivery, and the personal touch provided by the owner, Luis, who is mentioned by name in several reviews. Customers consistently commend his meticulous craftsmanship, transparency in pricing, and ability to exceed expectations. However, the company's reputation is not without blemish; there are accounts of dissatisfaction regarding the execution of certain jobs and customer service. From individuals praising the adaptation and restoration of their furniture to those expressing significant dismay over service interactions and end results, the narrative shows a spectrum of consumer sentiment with strong opinions on either side.
Many customers express high satisfaction with Seventeenth St Upholstery, highlighting exceptional job quality and customer service. Luis, the owner, is frequently acknowledged for his personable approach, meticulous work, and understanding of client needs. There is a recurring appreciation for the fast turnaround time and reasonable, transparent pricing. The skills of Luis and his team in delivering results beyond customer expectations play a significant role in the positive perception of the business. Long-term clients reference repeated patronage, indicative of consistently reliable service over time, and willingness to engage Luis's services for future upholstery needs, contributing to a strong positive aspect of the business.
While many customers report positive experiences, there are notable instances of dissatisfaction with Seventeenth St Upholstery. A key complaint involves issues with workmanship, as some customers have encountered problems such as mishandled jobs, measurement errors, and poor fabric handling leading to waste and frustration. Additionally, negative remarks about customer service, including allegations of dismissiveness and rudeness, have surfaced. These criticisms point to the variability of customer service and the potential for improvement in accommodating and executing customer requests, particularly for more complex or non-standard jobs. Such feedback underscores the importance of consistency in both customer relations and craftsmanship to uphold a business’s reputation.
Seventeenth St Upholstery offers a range of services from simple re-covering jobs to more complex furniture restoration and cushion reshaping. The reviews suggest they have substantial experience in dealing with various kinds of upholstery work, exceeding customer expectations in many cases.
The customer service experience at Seventeenth St Upholstery seems to vary. While some customers have praised the personable and attentive service provided by the owner, Luis, others have felt dismissed or experienced rudeness. Prospective customers might find different levels of service depending on the complexity of their request.
Based on the reviews, many customers find the pricing at Seventeenth St Upholstery to be transparent and reasonable, contributing positively to the overall customer satisfaction. However, it's advisable for new customers to discuss pricing upfront to ensure clarity and avoid potential misunderstandings.
Upholstery go-to offering antique restoration, custom-made furniture & a wide selection of fabrics.
