Deko Professional Upholstery Inc. has garnered a reputation for quality craftsmanship, dedication, and customer service, albeit with some noted organizational shortcomings. Clients consistently praise the skilled work, particularly in complex and custom projects that showcase the team's expertise in handling challenging materials and intricate designs. Exceptional customer experiences often include comprehensive consultations, personalized fabric selection assistance, and a strong willingness to accommodate the clients' schedules. Nevertheless, infrequent instances of miscommunication regarding scheduling and uncertainty on progress updates somewhat mar the overall customer experience. Moreover, one notably negative review cites issues with material quality and longevity, as well as dissatisfaction with customer service in addressing previous work.
Positive feedback for Deko Professional Upholstery Inc. underscores exceptional craftsmanship, with customers expressing satisfaction in both the skill involved in reupholstering and the aesthetic transformation of their furniture. One of the standout positive aspects is the company's ability to take on custom work and handle difficult materials like cowhide with expertise. Multiple reviews highlight the personalized customer service, including home visits for fabric selection and accommodating pick-up and delivery schedules. Additional commendations focus on the team's communicative nature and Edgar's professional and responsive interaction with clients. Customers feel confident in the durability and quality of the refreshed furniture and commend Deko's transparency about necessary and unnecessary services, all offered at competitive prices.
Despite the abundance of high praise, Deko Professional Upholstery Inc. is not without its criticisms. One prominent consumer grievance relates to organization, especially with scheduling and proactive communication. This feedback suggests potential improvements in the company's internal processes to enhance the customer's experience in terms of time management. The most critical review raises concerns about product longevity and material authenticity, with the customer experiencing peeling on a leather couch after four years and facing higher-than-anticipated costs for remediation. This particular negative remark points to issues with warranty clarity and potential inconsistency in handling customer complaints, which could influence prospective clients' confidence in the longevity and value of Deko's services.
Deko Professional Upholstery Inc. specializes in a wide range of custom upholstery projects, including dining room chairs, custom boat upholstery, ottoman reupholstery, transformation of old furniture pieces, desk chairs, and unique sofa designs. They have demonstrated proficiency working with a variety of materials, including leather and cowhide.
Yes, Deko offers personalized support in fabric and material selection. They are willing to make home visits for fabric choice and assist customers in finding appropriate materials for their projects.
Some reviews indicate that customers may need to be proactive in scheduling appointments or requesting updates on their upholstery project's progress. As a small business, Deko may experience challenges with organization in this aspect, so it is advised for customers to actively communicate for updates.
Veteran family business providing furniture alteration & design as well as upholstery services.
