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Riviera Upholstery Reviews Summary

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Upholstery | Los Angeles, CA

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Riviera Upholstery?

As of Mar 31, 2024, 50 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of Riviera Upholstery's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 31, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
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Published on
March 31, 2024
Last updated
March 31, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Riviera Upholstery's customers had a positive experience.

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Riviera Upholstery

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Riviera Upholstery's customer reviews analysis

Riviera Upholstery appears to garner much praise for the quality craftsmanship and final presentation of its reupholstered furniture. The references to Carlos, Robert, Michael Harvey, and Lawrence show customers interact with a knowledgeable and experienced team during the process, emphasizing the company's commitment to personalized consultation and service. Notably, customers commend the company for its proficiency in fabric selection, guidance in design, and ability to work within budget constraints, as quoted prices match up with final charges. Detrimental to the company’s reputation, however, is a discrepancy in customer service experiences, ranging from seamless to problematic. This is particularly evident with cases involving failed delivery commitments, quality control issues upon return of furniture, and lack of proactive communication from customer service representatives.

Positive Feedback

Positive customer feedback for Riviera Upholstery is rooted in their expert craftsmanship, exceptional customer service, and attention to detail. Customers repeatedly acclaim the company for revitalizing treasured furniture to its original or even superior condition. The use of high-quality materials, such as European fabrics, and the delivery of products as promised are particularly highlighted. The staff, including Carlos, Michael Harvey, and Robert, receive commendations for their professionalism, extensive knowledge on furniture and fabrics, prompt responsiveness, and ability to provide insightful design consultations. The consistent ability to meet and exceed customer expectations has yielded long-term clients and recommendations.

Concerns and Threads

Key negative aspects observed from the feedback include dissatisfaction with Riviera Upholstery's customer support and quality control in certain instances. Some customers narrate experiences of unfulfilled promises regarding delivery schedules and post-service corrections, which fosters frustration over time. Complaints of overstuffed and improperly functioning furniture post-reupholstery demonstrate lapses in quality assurance. Moreover, the apparent lack of proactive communication and follow-through when issues arise leads to drawn-out resolution times, negatively impacting customer trust and undermining the craftsmanship excellence reported by others.

Frequently asked questions about Riviera Upholstery

How does Riviera Upholstery handle the selection of fabrics and design consultation?

Riviera Upholstery provides personalized design consultation services, where knowledgeable representatives like Carlos and Michael Harvey guide customers through the process of selecting suitable fabrics and designs. They provide fabric samples and share their expertise to ensure the chosen materials align with customer preferences and furniture requirements.

What should I do if I'm not satisfied with the reupholstery work delivered?

If you encounter any issues with the reupholstered furniture, it's recommended to check the quality and functionality before the delivery personnel leave. Contact Riviera Upholstery immediately to report any concerns, as the company should take responsibility for rectifying errors or quality issues as part of their service guarantee.

Can Riviera Upholstery deliver on tight schedules or during unexpected circumstances, such as a pandemic?

Riviera Upholstery has shown the ability to adapt to unexpected circumstances, such as factory shutdowns during a pandemic, while attempting to fulfill orders. However, some delays are inevitable under such conditions. For tight schedules, it's advised to communicate your time constraints early on to gauge the feasibility and set proper expectations.

Recent customer reviews and testimonials for Riviera Upholstery

Riviera Upholstery
CML93953
5-Star
7 months ago
I am a customer for life!! Just received back my sofa from Riviera and the work is exceptional! I purchased a custom sofa 21 years ago and it had an amazing life but was finally in need of some refurbishment. I initially dealt with Robert who coordinated the process then worked with Carlos on fabric selection and pickup/delivery. The entire transaction was flawless. Robert and Carlos were extremely knowledgeable and great to work with. I’m definitely having them refresh my love seat/ottoman set. You will not be disappointed with Riviera!
Riviera Upholstery
Fee T
5-Star
6 months ago
We were recently given some furniture from friends who are moving away (a chair, couch and dining room set) but the wood on the dining room set needed refinishing, as did the wood trim on the couch. The fabrics also didn’t match our décor like we wanted. We saw a TV commercial for Rivieria and from the first call with Robert we had a great experience. He asked questions, explained their process and gave a price over the phone, and told us how long it would take. Then we met with Carlos who works with designers – he came to our house with fabric samples and had great ideas for helping us choose fabrics for all 3 pieces. The price he gave us was the same as what Robert quoted on the phone. The finished couch, chair and dining room set were even better than we could have imagined, we were really impressed with the wood refinishing job they did on the dining table & chairs and the wood trim on the couch – they looked brand new! We spoke to some other companies but are very glad we went with Riviera Upholstery. From beginning to end, they were great.
Riviera Upholstery
ade stgeorge
5-Star
3 years ago
My husband and I have furniture from the '40s and '50's which was built well and solidly as older furniture tends to be. Years had taken its toll on the cushions and fabric. We wanted to keep this furniture so had 6 chairs and ottomans refurbished by a company in San Diego15 years ago and the results were horrible. The filling collapsed and the material tore within the first months. We were reluctant to go through the reupholstery process again but kept hearing good reviews about Riviera Upholstery. We decided to give them a try and it was great from the start. We called and asked for a quote. The next day Michael Harvey drove from Los Angeles to San Diego to look at our furniture, give us a quote and let us see material samples. Michael Harvey is professional and really knows what he is talking about when it comes to furniture which is worth reupholstering and furniture that is not. He knew exactly how the previous company had let us down by using inferior materials. He explained that Riviera only reupholstered furniture which was built well and would last. He described the process of reupholstering and the materials used. We ended up signing up that day and selecting our fabrics. The virus outbreak caused the factory to shut down at one point; that was completely understandable. We received our furniture today which had left our house in very decrepit condition and received amazingly beautiful furniture in return. The workmanship is amazing. The chairs and ottomans we sent out came back looking better that we expected. They are finally comfortable and look amazing. We had two chairs recovered in leather and they look fantastic. Michael Harvey was a huge assistance throughout the process. He would return calls and texts when we asked what was going on. He was incredibly helpful all through the process. Carlos Robles called us to describe the cushion firmness levels that they used to save us a trip to Los Angeles and because of covid. Carlos inspected each piece of furniture and assured us that we would be pleased. He was absolutely correct; we are truly blown away by the attention to detail and the stunning results of a very talented staff. We highly recommend Riviera Upholster, Michael Harvey (amazing design and fabric consultant) and Carlos Robles. Thank you. Attaching before and after of one leather chair.
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Overall Rating

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Overall Rating
3.9
/5
50
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About Riviera Upholstery

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