Riviera Upholstery provides personalized design consultation services, where knowledgeable representatives like Carlos and Michael Harvey guide customers through the process of selecting suitable fabrics and designs. They provide fabric samples and share their expertise to ensure the chosen materials align with customer preferences and furniture requirements.
If you encounter any issues with the reupholstered furniture, it's recommended to check the quality and functionality before the delivery personnel leave. Contact Riviera Upholstery immediately to report any concerns, as the company should take responsibility for rectifying errors or quality issues as part of their service guarantee.
Riviera Upholstery has shown the ability to adapt to unexpected circumstances, such as factory shutdowns during a pandemic, while attempting to fulfill orders. However, some delays are inevitable under such conditions. For tight schedules, it's advised to communicate your time constraints early on to gauge the feasibility and set proper expectations.