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The Glasgow Upholsterer

The Glasgow Upholsterer Reviews Summary

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Upholstery | Glasgow

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Unit 25, Elder Park Workspace, 100 Elderpark St, Glasgow G51 3TR

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about The Glasgow Upholsterer?

As of Mar 13, 2024, 66 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of The Glasgow Upholsterer's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 9, 2024
Last updated
March 13, 2024

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The Glasgow Upholsterer's customer reviews analysis

The Glasgow Upholsterer has accrued a commendable reputation primarily founded on high-quality craftsmanship, professional service, and an overall excellent customer experience. Reviews uniformly applaud the meticulous work performed, especially noting the transformative outcomes on various furniture pieces such as sofa beds, dining chairs, studio tables, and rocking chairs. Moreover, the consistent recognition of the individual, James, suggests a strong personal touch is central to the business ethos. Recurring themes within the feedback emphasize the attentiveness to customer concerns, the care taken during each project, and swift turnaround times. Additionally, logistical compliments for the careful and considerate work of the associated couriers, particularly in challenging environments like tight staircases, contribute positively to the company's reputation. Customers appear to value not only the finished product but also the reassuring and inclusive process that The Glasgow Upholsterer provides.

Positive Feedback

The positives within customer reviews for The Glasgow Upholsterer predominantly highlight exemplary craftsmanship and an attentive customer-centric approach. Clients consistently reveal their satisfaction with the quality of work, stating that the furniture items have been rejuvenated or transformed into seemingly new pieces with much praise for the alignment and improved comfort. James, the artisan behind these transformations, is mentioned by name, receiving accolades for his reassuring presence, responsiveness, and friendly demeanor. Customers appreciate the professionalism, which is evident through careful listening to concerns and inclusion in the reupholstery process. Furthermore, the added value of quick turnarounds and supplementary touches such as scatter cushions depicts a service that not only delivers on expectations but also strives to exceed them.

Concerns and Threads

While the dataset of reviews provided does not contain overtly negative feedback regarding The Glasgow Upholsterer's services or customer experiences, there is an implicit understanding that choosing material can be a daunting decision, indicating potential stress points in the selection phase for clients. Despite the overwhelmingly positive responses, prospective customers might benefit from streamlined guidance in this area to reduce any associated pressures. Nonetheless, it is crucial to recognize that the absence of expressed dissatisfaction does not negate its existence but rather, that it may not have been captured in the dataset reviewed.

Frequently asked questions about The Glasgow Upholsterer

How does The Glasgow Upholsterer handle customer concerns during a project?

According to customer reviews, The Glasgow Upholsterer, particularly James, is attentive to customer concerns and ensures reassurance throughout the process. He maintains open communication lines, ensuring clients are part of the decision-making, which elevates the service experience.

Can I expect my furniture to be returned quickly after upholstery?

Customers have noted quick turnarounds on projects with The Glasgow Upholsterer. It appears that efficiency is a core value, but completion times may vary depending on the complexity of the work required.

Is the delivery and pickup service for furniture items handled carefully?

Yes, reviews make special mention of the professional and considerate handling by SDL Removals & Transport, the couriers associated with The Glasgow Upholsterer, emphasizing care, particularly in challenging spaces and ensuring no damage to clients' property.

Recent customer reviews and testimonials for The Glasgow Upholsterer

The Glasgow Upholsterer
WilliamandAngela Murray
5-Star
a week ago
Really happy with our new look old brown Gainsborough sofa bed! Even the lines match up. Excellent job and quicker than we thought. The couriers were also first class making this a stress less undertaking for us - unless you count the many decisions we made before choosing this material - thanks again for a superb and professional service.
The Glasgow Upholsterer
kay longmuir
5-Star
5 months ago
Wanted to show what a mess my chairs were….. and you can see how James has created two new beautiful chairs ……and he listened to any concerns and was reassuring….. thank you so much James ….I love my chairs now 🌟🌟🌟🌟🌟
The Glasgow Upholsterer
Bogumila Gostanska
5-Star
a week ago
Glasgow Upholsterer revived my 6 dining chairs - very happy with the job! Before and after:)
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Glasgow Upholsterer's customers had a positive experience.

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The Glasgow Upholsterer

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
66
reviews
Excellent
Good
Average
Fair
Poor
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About The Glasgow Upholsterer

Upholstery

⭐️ We are an award winning/tv featured upholstery company based on the southside of Glasgow with over 25 years experience.We have been voted as one of the top 3 upholstery company’s in Glasgow and if you have a look at the testimonies from our customers I think you will see why.We cover all aspects of upholstery and below is a list of services we provide.•Leather Furniture Restoration and Repairs•Sofa•Chairs•Dining Chairs•Furniture Frames•Reupholstery / Recovering of all furniture•Sofas and Settees custom made•Furniture Re-Foaming, Re-Springing•Headboards,•Caravan•Repairs•Commercial Seating

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