ZFN Chartered Surveyors appears to have a largely positive reputation, with multiple clients praising the professionalism, responsiveness, and expertise of the surveyors, particularly Fayyaz and Zaid. Customers have emphasized the thoroughness and helpfulness of ZFN's services, specifically appreciating the detailed explanations provided for survey reports and the willingness to address follow-up questions, thus aiding significantly in the property purchasing decisions. A trend of exceptional customer service and reliable advice, often extending beyond paid services, is central to the client testimonials. However, an isolated incident flags a potential gap in the firm's offerings for non-traditional properties, which could hint at a limitation in their service range or a possible area of miscommunication regarding expertise and subsequent compensation expectations.
Many clients commend ZFN Chartered Surveyors for their swift, courteous, and professional engagement, along with their notable expertise in the field. Their surveys are described as detailed and informative, providing clear and valuable insights into property conditions. Clients have also highlighted the ability of the surveyors to clearly explain technical aspects of the reports, allowing buyers to understand potential costs and approach issues with confidence. Responsive communication, willingness to give free advice, and considerate handling of client interactions stand out as strong positive attributes of the company, all contributing to an overall commendable customer experience.
Despite the predominantly favorable feedback, there is a noteworthy account that brings attention to a less positive experience. One first-time buyer encountered difficulty with a non-traditional house survey, where the surveyor was unable to provide the extensive information required by the buyer's lender. This incident raises questions about the breadth of ZFN's expertise in handling such properties and their communication about the same. Moreover, the customer felt the additional costs requested for a subsequent service were unjustified, which suggests that ZFN may need to review their pricing structure and transparency with clients to avoid future dissatisfaction.
While ZFN Chartered Surveyors has received praise for their expertise, there has been an instance where they were unable to provide sufficient information on a non-traditional house. Prospective customers should clarify with ZFN their capacity to handle non-traditional properties before engaging their services.
ZFN is noted for its post-survey support, where clients can expect follow-up communication and clarifications. After delivering the survey report, they are willing to discuss findings in detail, provide further advice, and respond to additional questions.
The feedback indicates that ZFN Chartered Surveyors provides reliable advice even in instances where they are not conducting a paid survey. They have displayed a willingness to offer free guidance to help clients make informed decisions about property-related issues.
ZFN Chartered Surveyors are a London based surveying firm providing:- Building Surveys- Structural Surveys- Building Advice- Planning Appeals Advice- Planning Enforcement Advice- Fire Safety Advice- Fire Risk Assessments- Compartmentation SurveysZFN serve London and surrounding areas.
