Novello Chartered Surveyors - Leeds have garnered positive acclaim from clients for their thoroughness, professionalism, and the detailed nature of their survey reports. A common narrative throughout the reviews is the high level of customer service, beginning with efficient scheduling processes and extending to post-survey support. Clients note that quotes are comprehensive and convey a clear understanding of services offered, which includes detailed example reports. Surveyor John, who is mentioned by name in several reviews, is often lauded for his personalized attention, and in one case, for his specialized knowledge in roofing. The trend suggests a customer experience that hinges on individualized service, prompt communications, with surveys conducted in a timely and efficient manner. Nevertheless, there are isolated mentions of minor issues such as missed details or the requirement to proactively reschedule due to weather. Overall, the feedback indicates trust in the value provided by Novello despite a slightly higher price point, compared to the market average.