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Home Report Company Reviews Summary

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Surveyors | Edinburgh

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14 Rutland Square, Edinburgh EH1 2BD

Trustguide Rating

TrustScore®
A+
A
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C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Home Report Company?

As of Apr 10, 2024, 152 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Home Report Company's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 10, 2024
Last updated
April 10, 2024

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Home Report Company's customer reviews analysis

The Home Report Company sustains a positive overall reputation based on recent reviews, which emphasize their responsive, professional, and efficient service. Andrew, one of the surveyors mentioned recurrently, is consistently lauded for his friendly demeanor, professionalism, and expertise. Customers recognize the company not just for competitive pricing but also for the rapid turnaround of reports, and their accommodating nature in addressing inquiries about the market. Notably, one review suggested attention to detail as an area for improvement, mentioning an instance where report details were incorrect. Nonetheless, the quick resolution of this issue positively reflects on the company's commitment to customer satisfaction.

Positive Feedback

Customers have highly praised the Home Report Company for its standout customer service, value for money, and expeditious handling of home reports. Several reviews highlight personal interactions with the surveyor, Andrew, characterizing him as not only knowledgeable and professional but also affable and reassuring. The swift turnaround of work, including prompt scheduling of home visits and rapid delivery of detailed reports, is frequently cited and underscored by gratitude for accommodating stressful and emotional circumstances. The company's communication is applauded for both its effectiveness and the cordial nature of interactions, further reinforcing the positive customer experience.

Concerns and Threads

While feedback for the Home Report Company is overwhelmingly positive, customers have noted some concerns that warrant attention. A particular instance where mistakes in a home report potentially compromised its accuracy is cause for vigilance. Though these errors were promptly corrected, there is a constructive call for the company to increase diligence and quality control to prevent initial inaccuracies. This isolated lapse stresses the importance of reviewing the home reports thoroughly upon receipt to ensure their precision, which is a valuable insight for the ongoing refinement of services.

Frequently asked questions about Home Report Company

How quickly can I expect my home report to be completed?

Based on recent customer experiences, the Home Report Company is known for their fast and efficient service, with reports often turned around quickly. However, the exact timeline can vary depending on individual circumstances, so it's best to discuss your needs directly with the company.

Is the Home Report Company's pricing competitive?

Customers have found the pricing of the Home Report Company to be very reasonable and competitive compared to other service providers in the market. One review highlighted a significant cost saving in relation to their competitors.

What if there is an error in my home report?

While the occurrence of errors is uncommon, the Home Report Company has displayed a commitment to resolving such issues swiftly upon notification. It is recommended that customers review their home reports carefully upon receipt and contact the company immediately if any discrepancies are found.

Recent customer reviews and testimonials for Home Report Company

Home Report Company
Tegan McAvoy
5-Star
a month ago
A warm friendly visit from Andrew who did a thorough look over the house for our report. He also assisted us with any queries we had about the current market. Would highly recommend this company not only for their price but their quick and efficient service
Home Report Company
Stephen Miller
5-Star
4 months ago
Outstanding service and very quick turnaround from Andrew and the team. Would highly recommend this company for anyone requiring a fast, professional and efficient service.
Home Report Company
Kevin Soriano
5-Star
9 months ago
Thank you Home Report Company, the surveyor who was sent over for our house valuation report was great. It was nice to be able to welcome a well-mannered, friendly and professional person to our home. For those looking for chartered surveyors to carry out a home report or valuation, I highly recommend this company. They have been very helpful, polite and punctual - and made life that little bit easier during a difficult time in our family. Thank you again.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Home Report Company's customers had a positive experience.

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Home Report Company

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
152
reviews
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Average
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Poor
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About Home Report Company

Surveyors
Home Report Company are Scotland's leading supplier of home reports and energy performance certificates (EPCs). We understand that sellers lead busy lives, and that is why we were found to accommodate early mornings, late evenings and weekend appointments. We guarantee to work around your schedule and to provide you with a home report or EPC at a time that suits you, not the other way round. With offices in Edinburgh, Glasgow and Aberdeen, we offer exceptional service levels and have a wealth of experience in residential valuation and appraisal. All our surveyors are RICS-regulated, locally trained and have undertaken the necessary training to carry out your home report at the highest quality.
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