Evaluating the customer experience and reviews for Zerorez Carpet Cleaning illustrates a predominantly positive company reputation. Customers frequently commend the ease of scheduling, the effectiveness of the cleaning services—particularly for challenging white area rugs, pet stains, and upholstery—and the professional demeanor of the technicians. Positive customer experiences often emphasize the quick drying times, the eco-friendly and chemical-free cleaning process, and the transformative results on carpets and tiles. However, some customers note disappointment regarding the lack of deodorizers, which, while aligning with the company's no-soap, no-residue policy, has led to dissatisfaction for customers desiring a 'fresh house' smell post-cleaning.
Key positive aspects highlighted by customer feedback include the professionalism of Zerorez Carpet Cleaning technicians who are praised for their thoroughness, punctuality, and informative nature. The cleaning process itself is lauded for being eco-friendly and safe, with no harsh chemicals used—a significant factor for health- and environment-conscious customers. Efficiency in service delivery, the ability to restore carpets heavily soiled by pets, and achieving a 'like-new' appearance stand out as significant compliments. The company's approach to customer satisfaction, including upfront communication and adherence to service promises, further reinforces the positive customer experience.
Despite the multitude of positive reviews, Zerorez Carpet Cleaning faces some critiques, primarily concerning their policy against using deodorizers. Some customers, despite appreciating the cleanliness, miss the expected 'fresh' scent after service and express discontent with the lingering pet odors. This has led to an unwillingness to rebook for some, suggesting a gap in expectation management. One customer pointed out the company's need for greater transparency about the anticipated absence of a fresh scent post-cleaning, indicating a preference for informed choice over the company's residue-free cleaning philosophy.
No, Zerorez Carpet Cleaning utilizes a no-soap, no-residue cleaning process that avoids the use of deodorizers and harsh chemicals. This approach ensures a more eco-friendly service but may not leave behind a typical 'clean' scent.
Carpets cleaned by Zerorez are reported to dry quickly, but exact drying times can vary depending on environmental conditions and carpet type. Customers often note the speed of drying as a favorable aspect of the service.
Yes, many customers have praised Zerorez for effectively removing heavy pet stains and odors. However, some customers have noted that although physical stains are removed, pet odors may persist due to the company's policy against using deodorizers.
Experience the groundbreaking cleaning power of Zerorez Carpet Cleaning! Our patented cleaning technology called Zr water®, a high pH alkaline water, used in a hot water extraction method that cleans your carpet, tile, and upholstery better and without the use of harsh soaps or chemicals, leaving your home sparkling clean and fresh with Zero Residue! Need your area rugs cleaned too? Zerorez has a state-of-the-art rug cleaning facility with highly trained and certified rug cleaning specialists. Zerorez also has a commercial division to bring a healthy clean environment to the businesses of the metro Houston area. All technicians are certified, employed by Zerorez and require background checks before hire.
