The overall reputation of Stanley Steemer, according to recent customer reviews, seems highly favorable. Customers are expressing their satisfaction with multiple aspects of the service, including the professionalism and expertise of the technicians, the quality of the cleaning provided, and the customer service experience from initial reservation to the completion of the job. The reviews recurrently mention technicians by name, attributing individual recognition and suggesting a personal touch from the employees that seems to resonate well with customers. The effective removal of pet stains and odors, as well as the successful cleaning of high traffic areas, are highlighted as particular points of satisfaction. Customers also feel well-informed throughout the process, with commendation for the communication regarding service details and technician arrival times.