Evaluating the reviews for Wren Kitchens Glasgow reveals a dichotomous sentiment among customers. Positive feedback highlights the company's attentive customer service, with individual staff members like Rebeka and David receiving praise for their professionalism, patience, and ability to tailor designs to customer needs and budgets. Additionally, the showroom's planning assistance is commended for its effectiveness in delivering satisfactory end products. Conversely, there is significant discontent regarding the installation process, particularly with Wren's approved installers. Complaints of unprofessional workmanship, high costs, and a lack of accountability by Wren for their recommended contractors are recurring themes. Issues with material quality and post-sale management also emerge as points of criticism, suggesting a need for improvement in these areas to ensure a uniformly positive customer experience across all service aspects.
The positive feedback underscores Wren Kitchens Glasgow's strengths in customer service excellence, specifically the personalized attention and design expertise offered by staff members like Rebeka and David Chan. Customers value the kitchen designs and appreciations are expressed for accommodating delays and providing significant savings during sales. Additionally, the effusive commendation for the professionalism and skill demonstrated from start to finish suggests a strong foundation in customer engagement and the delivery of quality kitchens. The company's planning services are particularly praised for being comprehensive, translating into customer delight with the finished products.
The negative feedback for Wren Kitchens Glasgow centers on the installation experience and quality concerns. Customers report dissatisfaction with the professionalism and pricing of Wren-approved installers, accompanied by frustration over Wren's perceived abdication of responsibility for these subcontractors. Material quality issues such as cracks, scratches, and missing components are noted, alongside the impracticality of seeking replacements due to timing constraints with hired labor. Management's post-sale conduct is criticized as unprofessional and unhelpful, leaning on the broader Wren customer care team to resolve issues that the showroom staff are accused of being disinterested in post-transaction.
While many customers have had positive experiences with Wren's design and customer service, there have been several reports of unsatisfactory encounters with Wren-approved installers. It's recommended to thoroughly review the terms of service and possibly consider independent contractors based on individual reviews and quotes.
Many customers are happy with the design and function of their Wren kitchens. However, some have reported issues with material quality, such as damaged corners, scratches, and missing components. It's advised to inspect all items upon delivery and discuss any quality guarantees or policies with Wren Kitchens beforehand.
There is a mix of experiences with Wren Kitchens Glasgow's post-sale support. Some customers report high levels of satisfaction with customer care, while others suggest the showroom management may not be as helpful. It is advisable to clarify the after-sales support policy with Wren and keep records of all correspondence.
At Wren, we like to do things a little differently. We work with you from start to finish, to make sure we create your dream kitchen at the right price for you. We call this The Wren Way.
